setting up flow hierarchy (how to avoid clashing of flows)

Question

Hi, I wanted to know how do I set up flows in a way so that they don’t clash with each other.

For example if someone is in my welcome series and they abandon their cart how do I make sure that the exit the welcome series and receive only the abandoned cart mails. Also I want my subscribers to receive the first three welcome emails regardless of their actions…… that is I don't want the abandoned cart to trigger if the subscriber hasn't received at least three welcome emails.

Thank you so much in advance

Taylor Tarpley · Accepted Answer

Hi there @kunalg013,Great idea!I would consider adding a profile profile named ‘in flow’ to a userwhen they enter any flow and remove it before the exit the flow. This would then allow you to simply add a flow filterthat would exclude someone from entering a new flow if they had this property currently attached to their profile. However, if you definitelywant all your users to receiveyour first three emails no matter what, I would add a conditional splitafter your third email that considers this and would spit out the user if they went down the ‘yes’ path.For more insight, I’d check out this conversation with a fellow user asking a similar question!https://klaviyo-en.insided.com/campaigns-flows-and-sms-30/exclude-from-other-flows-5777Thanks for participating in the Community!-Taylor

kunalg013 · Answer

Thank you so much for this answer! Really helps a lot :)

Reply

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Scanning file for viruses.

This file cannot be downloaded