Hello,

It seems like the URL in the text box is disappearing due to a few possible reasons:

1. Form Submission or Refresh: If the text box is inside a form, submitting the form might cause the page to reload and clear the input. Make sure you're not refreshing or submitting the form unnecessarily.

2. JavaScript Issues: If you're using JavaScript to insert the URL, check that your script isn’t resetting or overwriting the input field value. Make sure the code properly targets the input element.

3. CSS Problems: Sometimes, CSS can hide the URL. Check if there are any visibility or display properties causing the input to be hidden.

4. Input Validation: If there's URL validation (either in JavaScript or HTML), it might be rejecting the URL. Check if the input is being validated correctly.

5. Layout/Resizing Issues: If the table or cell sizes are not correct, it might hide the content. Ensure the table and input box are appropriately sized.

Try checking these areas, and let me know if you need more help.

Fola,

+2349023453575

Hi ​@Dgranditer 

Did you get this solved? :-) 

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov

Hello ​@Dgranditer!

Thanks for reaching out to the community and raising this concern. If this issue isn’t resolved yet, I’d like to know a bit more about the issue you’re experiencing.

You mentioned that after adding a link, the link disappears. Do you mean that the link is never applied to the text, or that the text of the link disappears into the background (for example, the link turning black on a black background, and essentially disappearing)? Additionally, are you adding a URL to text block directly, or via the source code?

I’d recommend following the steps that Amos Peace explained above. If that doesn’t work, try changing the color of the links, or the color of the backgrounds. Finally, if you still aren’t seeing the results you’re looking for, reach out to our support team at this link: https://www.klaviyo.com/support

Have a great rest of your week.

-Byrne