I am setting up a flow for people that added to cart and did not purchase or started checkout.
I am using the predefined flow in the flow library.
I have some customers that are adding multiple items in their cart and it seems that this will create multiple events for that users, vs. 1 event with multiple product.
Is it normal or a set-up problem on my store?
The issue it creates is that:
- the trigger (add to cart) will potentially send multiple emails to the same person (manageable through flow filters and smart sending),
- I can only link show product in the email I will send to the customer during the flow (vs. showing all the items added to the cart, like on the abandoned checkout flow)
- I am not sure what product will be shown in the re-reminder I will send in that flow to the same customer. it might be another one compared to the 1st email I have sent.
Am I doing something wrong? or misunderstanding how the flow will work?
Best answer by david.toView original