We have two variants available for selection on products for example, the client can add
Product: Baby Gift Hamper
Variant One: Tree Type
Variant Two: Soft Toy Type.
I want to be able to trigger an abandoned cart flow when specific clients add our most popular soft toy with this hamper ie: Baby Gift Hamper with Variant “Peanut the Elephant” (it doesn’t matter which tree they select so the first variant doesn’t come into the trigger).
However nothing I change gets the preview trigger to work. I have tried putting “ “ around Peanut the Elephant. I have tried “Elephant” on its own. I just am unsure how to proceed and would be grateful for any advice.
Current Setup of flow - We have normal abandoned cart emails set up and working, and I’ve been through Klaviyo help folders on Variants but that doesn’t seem to work.
I’ve even checked out of the store and purchase the item physically to try and get it to populate on the list as a separate variant entry to grab it - it simply won’t show up there even though the checkout was completed.
Appreciate it if someone could find a moment to tell me what I’m doing wrong here.
Best answer by DovView original