We have a back in stock email flow set up (Via Swym/Kalviyo) When a product is back in stock, an event is created and that triggers the flow to send an email notification.
A team member opted a customer in on their behalf (we know not GPDR-compliant, we’ve told them since) but they opted them in on the wrong product. We can’t “remove” the trigger event from Kalviyo so we created an exclusion list to prevent from receiving that notification.
The item is back in stock, the flow was triggered and the email has been excluded. Can we now “unexclude” the customer or will it still trigger the event to be sent to them?
Best answer by retentionView original