Okay, so I have already contacted support regarding this issue, who have been somewhere less than helpful, haven’t read the information correctly that I have given them and are now ignoring me without fixing the issue when I dared to suggest it was a Klaviyo issue and not something that I had done.
So, please can anybody out there help me or get me through a Support representative that actually gives a (you can enter your own expletive here).
The problem i have is that when a subscriber is populated from a Facebook Lead Ad, they should be added to my Welcome Flow, but sometimes this doesn’t happen. Klaviyo are saying that it is because I changed the filter in the flow, which I did, but only because the of the problem and when it made difference I reset it back to how it was originally. So, on that front, the problem existed both before and after the filter changes.
I pointed that out to support, and mentioned that even in the last 24 hours only 50% of Lead Ads subscribers entered the Welcome Flow. Rather than get on and check why this is, they ask me for examples of this, even though they have all the info already. Got enough time to send me screenshots of things I’ve done when they are trying to blame me, but can’t be bothered to investigate when it’s not something that I’ve done.
As it stands at the time of writing, the issue is still there. Just had two subscribers with 30 minutes of each other, one entered the Welcome Flow and the other didn’t.
I know this is a rant as well as a plea for help, but it really annoys me that we are running a Facebook campaign to gain subscribers with the promise of a discount and they are not getting that as the Flow isn’t working. Makes us at the best look stupid, at the worst that we are just scamming people into signing up and not keeping our promises.
So, if you’ve read through this and have any help, it really would be appreciated. And, Klaviyo, if you are reading this, an explanation as to what’s going on technically and with your awful support would be welcomed.
Best answer by David ToView original