How can I track when someone leaves a product review?

  • 18 February 2021
  • 3 replies


I’m using the product review/ cross sell flow.  How can I configure this flow to also track or create a customer property that a review was left? I don’t want the customer to do an additonal step after leaving a review. 

I believe there is a way to add a customer property with a value based on leaving a review.  How do I get klaviyo to know someone left a review?  

sort of like the information that is stated in the document called “include ratings links or NPS surveys in an email”  

{% update_property_link 'profile_property' 'property_value' 'redirect_link' %}

Thank you 



3 replies

Userlevel 6
Badge +4

@tiryoriginals - Assuming you’re on Shopify, are you using a review platform by any chance?  Or, are you using the Shopify Review App?  


@retention Yes, I’m using Shopify and have Shopify “Product Review” App installed.  Sending a klaviyo template flow asking for review pointing customer to the review area on the product page.  


Hi there, did you find an answer to this? I’d like to set up the same with Shopify reviews app.