Time to ask the experts again :-)
I have a template that I’m using in my ‘Welcome Series’ and ‘Post-Purchase’ flows (1 email in each flow that is the same).
I need to set it so that the customer can’t receive the same content twice, as of course a lot of people will be in both of these flows.
I’ve located the “Has not received this email” additional filter, but I’m not sure what defines this? Would Klaviyo recognise that it’s the same template?
If more action is required, I’m looking at the following filter:
- When someone has done (or not done)
- Person has *Received Email*
- *Campaign name* or *Subject*
This is where I hit a problem. Nothing in the drop down menu allows me to select the email I’m trying to block (It doesn’t appear). Other emails appear, but not the one I’m targeting.
Thank you in advance for any help on this.
Best answer by Taylor TarpleyView original