We need help!!
We have set up a welcome series flow for our newsletter subscribers but are hitting a few bumps in the road which we cannot seem to resolve!
Our Klaviyo account is integrated with shopify and when anyone subscribes to our newsletter via our shopify webpage their email address is automatically shown on our profiles page within Klaviyo which is great.
We have set the trigger of our welcome series flow to be activated when people subscribe to the newsletter (list). We could not find a way to automatically direct people who subscribe through our shopify webpage into this Newsletter list in Klaviyo and so have instead had to add them manually. Is there a way around this?
The main issue however is that our flow is not working. We have set up everything and the flow is set to live so should be actioning. However when I check the analytics there are no recipients whatsoever?! We only have around 5 subscribers in our Newsletter list at the moment (which is the trigger list for the flow) but none of these are shown as recipients. We have looked through all the available help resources but nothing specifically answers these issues we are facing.
We would be very grateful for any help in resolving this.
Best answer by Julia.LiMarzi
Let’s start with your question about newsletter subscribers. In order for contacts that subscribe through a Shopify form to be added to your list, make sure your integration settings point to the correct list. If you are using a third-party Shopify theme or page-builder, you may also need to add an additional code snippet to ensure that contacts are automatically added. Alternatively, you could consider using a Klaviyo form instead to collect subscribers before your site launches.
Regarding your second question, contacts should receive the welcome flow when they are added to the trigger list, either by subscribing themselves or by being manually added. However, if the contact was added to the list before the message was live, they will not receive it unless you back populate the flow. They will also be skipped if they fail any filters you have in place or if you use smart sending and they recently received another message, in which case you can find them in the “Skipped” section of the flow message’s recipient activity.
I hope this helps!