I have made my abandoned cart sequences “live” and I have tested this by adding something to my cart, going to the checkout page and putting in my email and shipping address, then once I get to the payment page of the checkout process, I leave. I have yet to get an abandoned cart email and I have tried this several several times. I have also read a bunch of different articles and watched videos too. It’s still not sending to my email.. can someone please help me? thank you!
Best answer by shoshana.antunes
We're so sorry to hear that this caused some frustration to your experience. It looks like someone from our team was able to help you out and get your Welcome series and your Abandoned Cart emails working.
Just to help others who might be experiencing an issue similar to this: when connecting an integration, like Shopify, to your account, you'll want to make sure that you're including all the necessary web tracking snippets (like Viewed Product) to your store so that the data can be properly collected. We have resources for how to integrate with Shopify, WooCommerce, BigCommerce and others. Thanks!