Hey @citiblush it sounds like you’ve covered a lot of groundwork with your troubleshooting! Depending on the time delay in your flow, you possibly haven’t received an email yet because the appropriate amount of time hasn’t passed. If this is the case, you’ll see yourself in the Waiting bucket of your flow’s analytics!

An extra step I like to take when troubleshooting a flow is to put the flow in manual mode and check to see if the email address I abandoned a checkout with queued properly. If your flow is triggering correctly, you’ll see yourself fall into the Needs Review bucket, which allows you to further investigate before manually selecting to send the email.

I also like to check my spam folder in case the email was sent but landed in spam instead of in my main inbox as a last resort!

Hi @shoshana.antunes thank you for responding so quickly. 

I have my delay time set for 20 minutes so I should’ve gotten the email by now.. I also checked my spam folder and it was not in there. I will try the other thing you suggested doing. 

Hi @shoshana.antunes my abandoned cart is still not sending. I have tried everything. Can you please help?

@shoshana.antunes my welcome series email is not sending either.. I’m at a total loss. Mailchimp was so much easier than this. Everything on my Klaviyo account is just not sending. 

Hi @citiblush,

We're so sorry to hear that this caused some frustration to your experience. It looks like someone from our team was able to help you out and get your Welcome series and your Abandoned Cart emails working.

Just to help others who might be experiencing an issue similar to this: when connecting an integration, like Shopify, to your account, you'll want to make sure that you're including all the necessary web tracking snippets (like Viewed Product) to your store so that the data can be properly collected. We have resources for how to integrate with Shopify, WooCommerce, BigCommerce and others. Thanks!