I have set up a flow based on people from our mailing list who have viewed products on our Shopify site.
Once they view, they become part of a segment called “Potential Purchasers”. We set up a flow for anyone being added to that group, but no emails have been sent. Would they all be blocked by “smart send” at this stage? If so, shouldn’t they appear as “skipped” at least?
Best answer by retention
I assume that the Segment in the screenshot is the one that you want to use as a trigger for your Flow. If that’s the case, the reason why your Flow is not triggering is because you have the wrong Segment selected as a trigger.
Your selected Segment is: “Potential Purchasers - viewed product (but not bought)”
You need to select the Segment: “ Potential Purchasers”
Fastest way to change the trigger List/Segment for a Flow is to clone the existing Flow and change the List/Segment for the new Flow.
1. Clone the Flow
2. Select new List/Segment
Hope this helps!