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Why is the Background of my Email Not Showing Up on Mobile?

  • 20 November 2020
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Hi! For some reason, the previews I’m sending to my mobile phone are not showing the emails’ background color. Works fine on desktop, though. I wonder why that is?

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Best answer by mike.hoang 20 November 2020, 19:25

Hi there,

This is a bit difficult to troubleshoot without taking a closer look at your email template. I’m wondering if you are referring to the entire email background color, or the background color of a specific block. If it is the latter, please check to see if you’ve set it up to Desktop only as opposed to Desktop & Mobile. 

If you are referencing the entire email background color from the Styles tab, then I would recommend reaching out to the Klaviyo support team for additional troubleshooting. 

Thanks,

Mike

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Hi there,

This is a bit difficult to troubleshoot without taking a closer look at your email template. I’m wondering if you are referring to the entire email background color, or the background color of a specific block. If it is the latter, please check to see if you’ve set it up to Desktop only as opposed to Desktop & Mobile. 

If you are referencing the entire email background color from the Styles tab, then I would recommend reaching out to the Klaviyo support team for additional troubleshooting. 

Thanks,

Mike

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