F.A.Q.

Can the same dedicated sending domain be shared amongst other Klaviyo accounts? Does the new account need to warm up the domain again?

  • 30 March 2021
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Can the same dedicated sending domain be shared amongst other Klaviyo accounts? Yes, the same dedicated sending domain can be shared amongst other Klaviyo accounts. Does the new account need to warm up the domain again? If the domain is already warmed up by a different Klaviyo account, the new Klaviyo account does not need to warm up the sending domain again. However, it’s important to be cognizant of the performance of all Klaviyo accounts that are using the same sending domain, as it will affect the sender reputation of that one domain.


2 replies

Can the same dedicated sending domain be shared amongst other Klaviyo accounts? Yes, the same dedicated sending domain can be shared amongst other Klaviyo accounts. Does the new account need to warm up the domain again? If the domain is already warmed up by a different Klaviyo account, the new Klaviyo account does not need to warm up the sending domain again. However, it’s important to be cognizant of the performance of all Klaviyo accounts that are using the same sending domain, as it will affect the sender reputation of that one domain.

Hi there,

We added a new domain as dedicated sending domain but it changed it on all our accounts. The most important thing now is to get the old sending domain back working with the account we have used for a year. If I add the domain back to that account will I then have to warm up the domain again?

I’ve been in contact with support but no answer for 36 hours and I really just need to know if I can do this to start sending straight away. What we have to do with the other account that should have another domain is for another time because it’s for a new market with no subscribers.. so really we just need to get it back as it was before.

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Hi Patrick! Thank you for your comment. If the sending domain you are looking to use again has been dormant for more than a month, then yes, you would need to re-warm that sending domain. Also, I have a separate FAQ for this question here: 

 

Let me know if you have any further questions!

 

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