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How to get and put tracking numbers on various suppliers.

  • 12 October 2021
  • 5 replies
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Hi everyone,

I have a question for the tracking number, How do I get the tracking number on various items? Because we are Dropshipping, We have many suppliers there, For example, If a customer orders 4 products from our store, and also a customer chooses 4 different products in my store, surely it's from a different supplier right? how to get 4 tracking numbers in different suppliers.

Summary of my question:
1. How to get tracking numbers from different suppliers?
2. How to have 4 different tracking numbers put in the email during shipping?
3. How to sync tracking number in Klaviyo?

Thank you.

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Best answer by alex.hong 13 October 2021, 07:10

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Hi there @Reynaldy,

Thanks for posting to the Community! I hope to provide some info regarding how to add tracking numbers to your business!

For shipping information such as a tracking number, as well as tracking status, you can integrate with one of the following:

Also, Shopify will pass over tracking information to Klaviyo. This is typically information nested within the "Fulfilled Order" metric from Shopify.

The best thing for you to do would be to take a look at our pre-built Order and Shipping Confirmation emails (examples below). 

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If you take a look at the email template within the flows, you'll be able to see and use different tracking information. Additionally, within the email template, the event data can be seen if you preview the email. For more info, I would recommend you read this article about personalizing Flows!

 

Hope this helped!
Alex

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Hi Alex,

Thanks for your tips! If I want to send multiple tracking numbers to the customer's email when I ship an order, will the code be like this {{ event.extra.shipments.0.tracking_number }}?

Userlevel 4
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Hi @Reynaldy!

No problem! To add multiple tracking numbers to an email, you would just use that line of code and switch the number from 0 → 1,2,3...etc for however many new lines of tracking you would want to add to the email! But this is also dependent on if there are multiple links being pulled from the same item; each item would have a different tracking_url to pull. Here is an article with more information on how you can grab dynamic tags: How to Build Dynamic Blocks in a Flow Email.

 

Have a good day!

Alex

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Thanks for your feedback @alex.hong 

But what if the tracking number is filled in automatically? For example, some of my customers have purchased 3 products, 5 products or 7 products? So I want my customer's email to be filled with an automatic tracking number, regardless of the product it will be automatically, And I no longer enter the tracking number manually 0.1,2,3...etc.

Userlevel 4
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Hi there @Reynaldy,

So once again our documentation on How to Build Dynamic Blocks in a Flow EmailAbout Using Event Variables to Personalize Flows, and Repeating a Block Based on Dynamic Data explain further in-depth on how dynamic syntax works and how to set it up within emails.

I also haven’t seen a case where someone's fulfilled order or order service has passed multiple tracking numbers before; but this would all be dependent on how their store and how their event is passing the data to Klaviyo. Is there a reason or method to why 5 individual products for instance would each have separate tracking numbers from the one original order? In the event that your tracking number is coming through X separate times, you should be able to use the single variable syntax and loop over it however many times it needs to be.

In the event that isn't possible, that would be when you'll need to manually enter the code as {{ Tracking.1 }}  {{ Tracking.2 }} .... but typically not needed. But I would make sure to double check to make sure multiple tracking numbers are being shared, because as previously mentioned, typically that wouldn't be the case.

Have a good day!
Alex

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