I hope this message finds you well. My name is shubham belwal, and I'm reaching out on behalf of our team to seek assistance regarding two significant challenges we are facing with email marketing on the Klaviyo platform.
Our team has been grappling with two primary issues:
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Font Customization Problem: We're having trouble using custom fonts typefaces in our Klaviyo emails. We want these fonts to look the same on all devices and operating systems, no matter what browser people are using. Can anyone help us make this happen? We're keen to understand if there are any recommended approaches or best practices within Klaviyo or if there are specific strategies that the community has employed successfully to address this issue.
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Email Clipping: Another significant challenge we've encountered is email clipping. This issue occurs when portions of our emails are cut off or truncated, particularly when viewed on certain email clients or devices. We've investigated potential causes, including excessive code or improper formatting, but haven't been able to resolve it satisfactorily. We're eager to learn if there are techniques or optimizations within Klaviyo that can help mitigate or prevent email clipping, or if there are specific coding solutions that others have found effective in addressing this concern.
We've recently explored alternatives such as Freshmarketer, but are now turning to the Klaviyo community for guidance and insights. Any advice, recommendations, or shared experiences would be immensely appreciated.
Thank you for taking the time to read this message, and we eagerly await your responses and suggestions.
Best regards,
shubham
