Hi @MichaelKa, 

Welcome to the Community! I’m sorry you’re been experiencing issues with your fallback font, happy to help! 

Great troubleshooting so far! In most experiences, the culprit in situations like these are hidden inline styling that add font weights unknowingly in your editor. Can you confirm that when you say you’ve ‘removed the formatting completely’, you navigated to your Styles tab and cleared the formatting, following the steps listed in this Community article?
 
Thanks for participating in the Community!

-Taylor

Hi Taylor, 

Yes exactly, when I say I ‘removed the formatting completely’, I mean I navigated to the Styles tab and cleared the formatting. 

Michael 

Hi @MichaelKa, 

If you have double checked all of the inline styling to confirm there is no CSS styling hiding in there to cause this, and since you said you are not seeing this consistently, it could be a setting in your browser.

Digging a little deeper into this, emails will render differently depending on the inbox provider. You can use email preview services like Litmus or Email on Acid to see what your emails would look like on different platforms, but ultimately how an email is rendered in the inbox will depend on the inbox provider. For example, emails viewed within Outlook will look different than they would in all other email clients. We also have this article that includes why an email can appear differently when viewed in Microsoft Outlook.

I hope this helps!

~Chloe