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I send emails out every other week or so on average. Here is the process I follow (which I have done since switching to Klaviyo a couple of years ago):Clone existing campaign with matching settings (recipients, etc) Replace Subject line Replace content with new email content Send out tests, await approval After approval, complete the scheduling processEven though the test emails I sent out were correct and approved, Klaviyo sent out the campaign I originally cloned this one from, reverting step 3 altogether. When I realised today, I double checked the test emails that went out, and they were correct.How is it possible that the email content which was previewed was then just completely removed and reverted during the actual send? It’s a huge problem for me as I don’t see an obvious way to workaround this issue, I just have to watch the inbox and cross my fingers that it doesn’t happen again in future?
Has anyone experienced not being able to drag and drop blocks while editing templates and flows? It’s supposed to be easy and simple, but I can’t seem to drag and drop. Is it my mouse? But I can drag my files on my computer. Is it my chrome browser? I’m getting frustrated. I did not have any problem with the dragging and dropping when I was playing around with Clickfunnels, so I have no idea why I’m struggling with Klaviyo. :-(
Dynamic VariablesI am creating a Order Confirmation transactional email, where I am pulling in customer billing address and shipping address via dynamic variables. I can see the information is available in the ‘Preview Info’ under the event properties on a test customer.All information is pulling through correctly apart from the Billing Address Address1 and Address2 variables which isn't showing at all. The billing and and shipping information is duplicating?? Variables MetricAlso Can I change the Coupon metric to ‘None’ instead of the current False? And the the Discount sum to ‘0.00’? Many thanks!!
How to send a reminder to thoose who have not used a Shopify discount code recieved in a earlier sent email?
I sent a mail sent out with a discount code produced in Shopify (the same code for everyone receiving the email). I would now like to send a reminder mail to those how have not used the code for a purchase in Shopify after a number of days. Can I use a trigger split for that? I can choose the specific discount code there, but am not sure what the trigger actually does.
I have sent a campaign to multiple segments at once and I want to see the open rate, click rate and conversion rate for this campaign split down by these segmentsis this possible?so campaign went to segment A (opened email last 30) and segment B (purchased last 30 days)how can I see metrics for the campaign by segment? If possible?
We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?
In my email campaigns it won’t let me click on the schedule or send button. It is lighter blue/faded out and there’s no explanation there are all green checks that everything is ready to schedule/send. I have a free plan less than 250 profiles and would be emailing a little over 100 profiles. I previously had an SMS account temporarily (I never used just signed up in an attempt to get chat support, but the chat support did not materialize so I cancelled it). Not sure why I can’t schedule email campaigns and why there’s no explanation revealing itself.
My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use. Has anyone else had this problem? How long was it blocked for? Is there a way to get some help from anyone in this company?
Hi, TGIF!This may be a little ambitious but I figured I'd ask…We integrated Okendo and Klaviyo, and I'm exploring how we can fully leverage the integration. I was curious if we could pull the user's review body into a follow-up upsell email.The upsell email is easy enough. I have a segment of people who bought X product, have not purchased the upsell, and gave X product either a 4 or a 5 star review.Is there a merge tag that would be able to pull the Review Body into the body of the email? This is what the data fields under Created Okendo Review look like: Thank you!Jonathan
I’m looking to avoid any 1-hour delay in triggering a flow. (I do not want a campaign. Must be automated flow.) What’s the most instant way to trigger a flow so the person signing up gets the email in the absolute fastest time with minimal delay? I know a segment triggered flow can take up to one hour (not acceptable for the situation I am working on). What about list triggered flow? Are those immediate?Are there any other options for triggering FLOWS instantly w/o delays? (Up to 5 min. would be acceptable. But no more. Needs to be instant.) Have read this: https://help.klaviyo.com/hc/en-us/articles/115005233488-How-Segments-Update#what-do-we-mean-by-real-time-1Have looked here: https://help.klaviyo.com/hc/en-us/articles/115005253208-How-Often-Integrations-Sync But this doesn’t apply as I won’t be using integration. People will fill out Klaviyo form to get added. No third party involved.
Hi! I have created a Segment where about 7,000 subscribers got in. I used this Segment to trigger my Newsletter flow. However, when emails were sent and I get to check the analytics, only 1,000+ emails were delivered. Can someone please tell me why it wasn’t delivered to all 7,000+ segment subscribers? This goes the same as the next emails on the flow. The Delivered number just keeps getting smaller and smaller. Here’s for the last email that is in that flow: Only 137 were delivered, 482 waiting to be delivered. I’m not sure what I am doing wrong. I already back-populated the flow. Will that help? All I want is for the 7,000 subscribers to receive all the emails I have prepared in the Newsletter flow. Someone help please! Thank you so much!
We were unfortunately hacked over the weekend and they got into our Kalviyo account and sent our a spam email to our customers. We took all of the necessary steps to secure and update our account, we even spoke with someone through Klaviyo chat when we still had access to our account to make sure we were OK to move forward!!!We have two administrators on our account and we have BOTH reached out to Klaviyo support, contacted Shopify to see if we could get help, called the sales department at Klaviyo, read the articles, so on and so forth and have recieved ZERO help.The only responses we have been given have been from the support email saying to clean up our email lists and to set up 2-step verification, which we had done before we were locked out but again we’re LOCKED OUT and can’t do any of these steps even if we wanted to.This is the worst customer service we have ever experienced. We’re just a small business trying to make our sales like everyone else here and we spend a good amount
Hi everyone,Is there a way to build lifecycle reporting in Klaviyo?I’d like to understand the following:The reorder frequency of a segment. I’m looking for reorder patterns like the average length of time between order 1, order 2, order 3, etc. Lifetime value of a segment. I have customers who buy 4 units at a time. I also have customers who subscribe to 1 unit at a time (I sell a replenish-able product). Can Klaviyo provide this type of report in the dashboard page?Let me know!Thanks!
When setting up similar flows what is the best course of action? And why should 'add to cart 0 times since starting this flow' be a filter for cart abandonment?
Hi, Ive been setting up klaviyo flows and I gotta say i’m having fun with it :) I just wanted to double check something before I accidentally end up spamming my email list. I have an abandoned checkout flow - trigger: started checkout, and filter: not placed order. I have a browse abandonment flow - trigger: view product, filter: started checkout 0 times, placed order 0 times, add to cart 0 times I have an abandoned cart flow - trigger: add to cart, Filters: started checkout 0 times, placed order 0 times, add to cart 0 times, not been in flow for 15 days. I have 3 questions regarding these flows.Firstly: should i have smart sending on for every email in every flow? Would this mean that if someone views a product and leaves they get an email, but if they then start checkout and dont finish they wont then get a further email within 16hours? secondly: for abandoned cart flow - I added the filter add to cart 0 times since start of flow because this is what is reccomended - however I am
I meant to get access to my company’s account as a collaborator. I accidentally started the process of creating an account, I only got to the point of adding my brand information.Now, when the company I work for tries to add me as a collaborator, I get sent to the “set up” page of the account I created.I want to cancel this mistake account so I can finally access my company’s. But I cannot find any information to do it. How can I cancel an account that was not fully set up?How can I start over?Thank you
We have a typeform questionnaire that assigns a specific product based on the client’s needs. We want the assigned product to be included in the email and the payment page linked.Is this possible? If not, is there an alternative platform that integrates with klaviyo that would be able to do this? Thanks
Hi everyone,I am looking to import a list of subscribers into Klaviyo. This list was put together over the last 4 years with a form for the person to subscribe to a newsletter. Double opt in was required.These subscribers never received any newsletters. Some of them are recent sign ups while others are much older (> 6 mo). Also, this list remains in the same company, with the same target audience and purpose.My questions are:What are best practices in this case? Do I request approval from everyone in the list? (even if they signed up recently?) Do I request approval from people after a certain date in the past? Are there risks of using this list now? Thank you! Have a great day and I appreciate your comments.
Hi there,I’m trying to create a pop-up sign up form where I’m asking for customers name, email and phone number. Straight forward enough.But I also want to record the customers marketing channel against their record if they sign up.What is the best way to do this? I tried adding some custom jquery that added it to an additional form field but the inputted value kept getting overwritten when I clicked on another field.Is there a proper way to do this with Klaviyo?My marketing channel/code will be held in local storage.Thanks!
For some reason one of my flows which was created using html has broken. All three emails in the flow are now showing this and I can’t find any broken images in the code. I have then tried reimporting them from Canva but they aren’t displaying at all. Does anyone have any fixes?
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