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6084 Topics

C
Contributor I
CecContributor I
asked in Analytics and Deliverability

Subscribed to list data

Hi,I would like to analyse the impact ($) of the contests we run, that work with subscription to a list.For this purpose, I have created a Multi-Metric report in which I request the sum of unique profiles who subscribed to a list and the sum of placed order value, with a filter on my UTM Campaign.My question is : do people who were already in my list appear in the results?Or is there any better way to get the information I am looking for ie NEW subscribers and sales associated only with these NEW subscribers for my contest?Thank you for your help,Cecile

1
T
Problem Solver III
3 hours ago
S
Contributor I
SueinSydneyContributor I
asked in Sign-up Forms

Different URL for Success Form

I have set up a sign-up form and when you click submit, it goes to the “success” page.  This is an embedded form on a web page. For Facebook  Ads tracking, I need the success page to have a separate URL but it has the same URL as the sign-up form. How can it be set up so that the success page has a separate URL?

0
S
Contributor I
5 hours ago
MilenaCandle
Contributor II
MilenaCandleContributor II
posted in Sign-up Forms

How do I upload my coupons to the success message of my form?

I am trying to connect coupon code with my email subscribers. I am having the problem connecting. I put 1000 codes. Not sure why like that. Should be automatically for each subscribers. Second page call SUCCESS  suppose to be for the text  OR COUPON.  

6
MilenaCandle
Contributor II
15 hours ago
T
Contributor I
TDesignContributor I
asked in Accounts and Settings

Why haven't my clients received an account management email confirmation?

Hi, I am a new Klaviyo Partner and I’ve added a few managed customers in my account, they are currently in pending but none of my clients have received the email to confirm that I manage their accounts. Is there a way to resend these emails or check if they have been sent?Thank you in advanceTDesign

5
chelsgrove
Partner - Gold
16 hours ago
MattR
Contributor III
MattR
posted in Analytics and Deliverability

Revenue Attribution is skewed when using Recharge

We offer a subscription service and use Recharge as our subscription platform. This presents a problem when it comes to revenue attribution in Klaviyo. Whenever a subscription order is created in Recharge/Shopify, if that subscriber opened or clicked an email from us within the attribution window, Klaviyo counts it as revenue attributed to that email. This skews all of our reporting very significantly, and it makes it nearly impossible to see how our campaigns and flows are actually performing from a revenue standpoint.Klaviyo tells me that excluding Recharge customers from Klaviyo’s analytics is a commonly requested feature, but that there is not currently a way to do this outside of creating custom reports that exclude Recharge customers. Unfortunately this would be more of a workaround than a solution, and would require a lot of manual upkeep.Is anyone else experiencing this issue, and if so, have you found a way to overcome it?

2
M
Contributor I
19 hours ago
E
Contributor I
elloltContributor I
asked in Sign-up Forms

Klaviyo embed form can't find list

hello, i create klavio form on my website, <form id="email_signup" class="w-full klaviyo_gdpr_embed_TULjq2" action="//manage.kmail-lists.com/subscriptions/subscribe" data-ajax-submit="//manage.kmail-lists.com/ajax/subscriptions/subscribe" method="GET" target="_blank" novalidate="novalidate">                    <div class="flex justify-center items-center">                        <h1 class="text-center w-full lg:w-8/12 mb-8 lg:mb-16 font-bold text-lg lg:text-4xl">Where should we send your results? Enter your email address:</h1>                    </div>                    <div class="flex justify-center items-center klaviyo_field_group">                        <input type="hidden" name="g" value="TULjq2">                        <input type="hidden" name="$fields" value="$consent">                        <input type="hidden" name="$list_fields" value="$consent">                        <input type="email" value="" name="email" id="k

0
E
Contributor I
19 hours ago
B
Contributor I
b1212Contributor I
asked in Accounts and Settings

Does Klaviyo have Chat Support?

 I am new to the system and its a bit confusing, do they have a chat support system… email takes long to get a response

8
Taylor Tarpley
Community Manager
19 hours ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Why is my account Disabled

Why is my account Disabled? We can’t use it, Please HELP, Thank you!

2
Taylor Tarpley
Community Manager
20 hours ago
P
Contributor II
PkirbyContributor II
asked in Analytics and Deliverability

Any way to get Delivered total in custom reports?

I have reports that I run every week to look at campaign and flow performance. For the purposes of these reports, I care more about the total delivered, but there doesn’t seem to be any metric for for that. Instead, I have to include Recipients and Bounces, export the data, and add a column to subtract and get the delivered total.That seems like an unnecessary extra step; is there any way get this data natively in the report?

5
Taylor Tarpley
Community Manager
20 hours ago
BretB
Contributor I
BretBContributor I
asked in Integrations

Latest Judge.me integration to show reviews on email flows

I added the code from judge.me’s instructions and even spoke to them on the live chat, then gave them access to my Klaviyo account. They aren’t sure why it won’t work and left it with me… I’d like to show Product, Price and the Reviews. I want to use this on abandoned cart flow and browse abandonment flow. This is the code they asked me to use:<div> {% with productIdKlaviyo=item.product.id|slugify %} {% for product in feeds.JudgemeReviewInfoFeed.products %} {% with productIdJdgm=product.product_id|slugify %} {% if productIdJdgm == productIdKlaviyo %} <span style="font-size: 18px; color: #399999; letter-spacing: 2px; margin-bottom: 12px; display: inline-block;"> {% if product.average_rating >= 4.5 and product.average_rating <= 5 %} ★★★★★ {% elif product.average_rating >= 3.5 and product.average_rating < 4.5 %} ★★★★☆ {% elif product.average_rating >= 2.5 and product.average_rating < 3.5 %} ★★★☆☆ {% elif product.average_rating >= 1.5 and product.average_ra

1
retention
Partner - Platinum
21 hours ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in Email Templates and Coupons

How to remove Klaviyo branding from email templatesTutorial

If you still see Klaviyo branding in your email templates (in desktop or mobile view), you likely don't have an email subscription at this time.Please note that Klaviyo branding can only be removed from email template when you have an active profile and email subscription plan with Klaviyo. For further information ,here is a little bit of context related to Branding within email footers.If you wish to change how Klaviyo branding would appear in your email template, please navigate to Settings > More > Klaviyo Branding. This nitty-gritty article on How to update the Klaviyo branding in the footer of your emails also provides t more information regarding this!Checkout the tutorial video below: To read more about branding, billing, and upgrading check out these resources:How free and paid plans differ Understand how Klaviyo billing works How to change your billing plan in Klaviyo

291
retention
Partner - Platinum
22 hours ago
B
Contributor I
BenAdamsContributor I
asked in Lists, Segments, and Profiles

How can I gather pregnancy-related data to send emails related to their trimester?

The SituationI am building a life-time order flow for a pregnancy-related products. We currently ask people their stage, but this does not give us enough detail.Instead, I need to create a property that allows me to estimate their approx. birth week by asking them how many weeks they are.The idea is to have an integer property “weeks_pregnant_at_sign_up”I will attempt to get them to complete this on signup and if they don’t prompt them to complete this via emails.The GoalI need to create two custom integer properties without assigning a value via a subscriber’s profile as I do not know what this is. One will be: “weeks_pregnant_at_sign_up”Another is: “estimated_weeks_till_birth” - which can positive and negative.I will then have a Flow which runs every day updating “estimated_weeks_till_birth” which I will use in my flows to recommend relevant products, tips and other information.The Questions#1. Is there an easy way (not using an API ideally) to create the two integer values propertie

2
retention
Partner - Platinum
22 hours ago
T
Contributor I
tylerRLContributor I
asked in SMS

Why am I using more SMS credits than I should be in my SMS sending?

We paid for 25000 SMS credits and it used 23000 to send 800 messages which isn’t right, please can someone explain, tried to email helpline but got no response, thanks.

1
Taylor Tarpley
Community Manager
22 hours ago
J
Contributor I
JayboboContributor I
asked in Email Templates and Coupons

Table - Stack on mobile

So, I’m very surprised that the Table element doesn’t have a function to allow stacking columns on mobile. I’m trying to create a design where you have [image] [description][description] [image] And I’d like the description to move under the image when I am on mobile.Currently, it’s really not looking great.And adding a “mobile only” version table increases the size of the email and it ends up being clipped on Gmail. The Split option doesn’t work for me as it’s not possible to vertically align the description textAnd the column layout just adds useless bits of code + I need to add single columns on top of each 2-column I want to create to give more space and to add titles and description to my design.Overall, I’m stuck between trying to create a mobile-friendly version of my email and good design :/Now I understand more and more why most ecom brands are going for the “image” only emails as it makes it much easier to do whatever you want without risking to have emails ending up too heav

11
P
Contributor I
22 hours ago
T
Contributor I
tribedevsContributor I
asked in Sign-up Forms

How can I prevent spam bots signing up while keeping my List set to single opt-in?

Hi, we are hitting an issue where bots are spamming our forms with duplicate firstname and lastname. (like JohnSmith JohnSmith). This is a clear pattern that I can write validation for. Although nothing in Klaviyo seems to allow us to check for this and reject it.We cannot turn on 2 step submission. It’s already up and running/established without it and will affect metrics. Forms are embedded.So my question:Can I script a new validation rule into the signup forms myself for this? Can I add any js to the form, within Klaviyo? Or will I have to rewrite 5 forms as legacy, just for the purpose of custom validation? As it seems like Legacy > Embedded when it comes to flexibility...which is...regressive!Any help appreciated. Thanks.

1
Taylor Tarpley
Community Manager
23 hours ago
J
Active Contributor I
jadebiscuitActive Contributor I
asked in Campaigns and Flows

Date triggered flows [Pregnancy]

Hi,Has anyone managed to successfully build flows for pregnancy-based email marketing. My main concern is the collecting and utilizing of the data, as I am aware that these date based values will differ for every individual.We want to trigger relevant product/informational emails at the correct times for each customer. Ideally we would like to use a popup to collect a due date, and then from that we are able to calculate and tag accordingly to trigger segments or flows for 1st trimester, 2nd trimester, 3rd trimester etc. So if one person signs up with a due date and they are in their 3rd trimester, we could calculate this and provide them with 3rd trimester flow. Whereas if someone signed up in their 1st trimester, again we could identify and place them in the 1st trimester flow, followed by 2nd and then 3rd. Is is possible, or is there just too much room for error? Has anyone done anything similar? Any suggestions or examples would be much appreciated!!Thanks.

3
Taylor Tarpley
Community Manager
1 day ago
L
Contributor I
lyonmContributor I
asked in Campaigns and Flows

Return to cart button on abandoned cart not working?

Installed my return to cart button with code: {{ event.extra.checkout_url}} and I’m getting linked back to the homepage every time I preview the emails? The trigger on the flow is “checkout started” and Shopify seems to be fully integrated as I can see customer data on checkout started in the dashboard. Can anyone advise? 

2
T
Problem Solver III
1 day ago
V
Contributor I
vimaljroyContributor I
asked in Email Templates and Coupons

How to collect post-purchase star ratings/feedback?

Hi, I’m  trying to collect feedback 24 hours post-purchase for a services company. Just a simple 5-star rating with the option to send a comment if they want to. Any idea how I can do this? Should I integrate a typeform or a surveymonkey or something?Very new to klaviyo, thank you for helping!

3
S
Contributor I
1 day ago
N
Contributor III
nambirajanksContributor III
asked in Campaigns and Flows

Why large no. of emails are getting skipped in abandoned cart flow?

The smart sending is turned off and no other filters are turned on.What could be the reason for such a high volume of emails getting skipped (high volume compared to the no. of delivers) 

1
Ashley I.
Partner - Silver
1 day ago
A
Contributor I
aheath1Contributor I
asked in Integrations

Loyalty Programme Integration

Hi I’m trying to decide between loyalty programmes - has anyone got any recommendation on loyalty lion vs Yotpo? 

2
Akers Digital
Partner - Silver
1 day ago
S
Contributor I
Steevo02Contributor I
asked in Campaigns and Flows

My email is beeing delivered very slowly

Hi guys, I am trying to send an email to 30,000 recipients but the delivery is super slow. It has been delivered only to 1,000 recipients in 15 hours! Do you know what’s wrong? Thank you  

2
Akers Digital
Partner - Silver
1 day ago
K
Contributor I
Kai.BoltonContributor I
asked in Campaigns and Flows

Problem Linking Wix Abandonded Checkout Flow

I’m struggling to link the Abandonded Checkout flow. When I go into my previews, it says there’s a syntax error which I can’t seem to figure out. When I put in a normal Dynamic table, it comes up with the syntax error so I can’t see the table.When there is no table i can see the preview.Struggling to link the variables etc to the table so the photos and the titles of the customers basket all links up.Not sure what variables from the preview I need to link for all of it to work entirely.Someone Please Help!!!

1
stephen.trumble
Community Manager
1 day ago
M
Contributor I
MatijaContributor I
asked in Sign-up Forms

How can I put an image above the popup itself rather than on the side?

Hi all. Does anybody know if it is possible to create a sign up form where the image is a png above the popup itself rather than a side image? Thank you!

2
M
Contributor I
1 day ago
B
Contributor I
BenAdamsContributor I
asked in Email Templates and Coupons

How can I display the amount a person would save if they apply a coupon?

I want to show and calculate the amount a person would save if they apply a coupon.I can show cart total with  {{event.extra.SubTotal}}E.g. I want to show how much they would save if they applied a 10% discount.However, I cannot find any information about math calculations, or whether Klaviyo even uses liquid. any help is appreciated!

3
B
Contributor I
1 day ago
M
Contributor I
maciekwContributor I
asked in Integrations

What are the rules for triggering "Active on Site" event ?

Hello. I need to confirm how “Active on Site” is actually supposed to work. I can see that these events are coming and are registered in Klaviyo both for me and users of the site. The issue is that “Active on Site” seems to be registering once, and then when I refresh the site, browse through it and so and so on no more events are popping up on Klaviyo. Are there some rules that limit how often the events are registered for a given user ? For example at most 1 “Active on Site” event per hour or something like that ? Or is something wrong with my integration ?  

3
Taylor Tarpley
Community Manager
1 day ago

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