Skip to main content
  • EN

Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

10293 Topics
P
Contributor I
ProsperContributor I
asked in Campaigns and Flows
Inserting Expiry date into email

I’m currently building some flows for VIP customers and I want to insert the expiry date underneath the coupon code. The date will be one year from when they receive the email, anyone know how to do this?

1
P
Klaviyo Employee
3 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Campaigns and Flows
Sale event for browse abandoners

Hi,I am planing to run a Sale for a specific category and want to send more personalized emails to those who have viewed the product from that category in the last 30 days. I have created a segment to identify them. The question is how to create an email template corectly.The idea is to send similar email like browse abandonment ‘You viewed it and now it’s on sale’ - include the product that person has viewed and announce it is on sale now. What I am wondering is how to create that product block correctly. Could I copy it from the browse abandoned template? But I don’t know how to make sure the products will not appear from other categories that person possibly was looking at also. 

8
Lina
Active Contributor IV
3 years ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Campaigns and Flows
Link to product in Shopify-enabled replenishment flow

Hi everyone,I have a replenishment flow built, and it’s working great except for one thing: I can’t get the product image and title to link to the product page. The image and title are populating correctly; it’s only the URL that doesn’t work. When constructed as in the code snippet seen here, it directs to the all-product page; it seems to be ignoring the {{ item.product.handle }} part of the code. Is that even the correct code to use?I’m a Klaviyo/Shopify newb so I’m not really sure how this is done. Thanks in advance!<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation"> <tr> <td style="text-align:center;"><a href="{{ organization.url }}products/{{ item.product.handle }}"> <img alt="{{ event.extra.line_items.0.product.title }}" border="0" src="{{ event.extra.line_items.0.product.images.0.src }}" style="width: 100%; max-width: 200px; height: auto; background: #ffffff; font-family: sans-serif; font-size: 15px; line-height: 15p

1
PaulApostu
Partner - Gold
3 years ago
J
Contributor I
JadeAlexandraContributor I
asked in Accounts and Settings
How to Merge Two Accounts (different languages)

Hello email saavy friends, We currently have a multi-account (two accounts under the same user) ; in French and English. We also have two separate Shopify stores.We are going to be merging both accounts and stores. I was wondering if any of you had experience doing this within Klaviyo? Any tips or best practices? I couldn’t find much information online. How can we still keep lists/segments/flows separate as we merge? Will people need to opt-in again for language preference? *I have read that as we merge all flows need to be set to manual or draft so they don’t send to customers before intended, but that’s about it!Thanks in advance for your wisdom!  

1
PaulApostu
Partner - Gold
3 years ago
D
Contributor III
Daphne's KoutureContributor III
asked in Email Templates and Coupons
Why is my exit intent popup not displaying properly?

I created an exit intent pop up but when the pop up occurs you can’t see any of my website in the background. Instead the pop up shows a color overlay only with the exit intent pop up. How do I get the current webpage being reviewed to remain in the background with the popup?

3
D
Contributor III
3 years ago
Jennifer
Contributor I
JenniferContributor I
asked in Lists, Segments, and Profiles
Create segment from property

We have a flow that will include 1,000+ SKUs for people who buy specific made to order (MTO) products. (Due to the variants around our product line, we cannot simply categorize these in the back end of Woo and we have had to manually enter these 1,000+ SKUs as triggers into this flow.)Anyway, customers will receive an email that their product has shipped once one of those SKUs has been triggered.Can we add/update a customer’s property after they receive that email to somehow link it with a segment?Our goal is to be able to use that segment to trigger all MTO flows going forward. If we can do this, then this would help us avoid manually entering in a second time these 1,000+ SKUs to create that segment, which is what we’d like to avoid if possible. 

1
P
Klaviyo Employee
3 years ago
Tom Farren
Contributor I
Tom FarrenContributor I
asked in Campaigns and Flows
How to send a flow to site members who cancel their subscription?

Hey all, I want to send a flow to members of our website who cancel their paid monthly subscription. I’m relatively new to this platform, but have looked at the communities questions and didn’t see anything surrounding this subject. Please help if you can!Thanks, Tom 

1
P
Klaviyo Employee
3 years ago
B
Contributor I
bard95Contributor I
asked in Lists, Segments, and Profiles
How to segment new buyer but not based on number of orders?

Hello, would you mind helping me out please.I am trying to setup flow which segments my customers into NEW buyers, 2nd time (but not in one buying cycle) buyers and 3+My question is, what would be the best way to segment NEW  buyer but not based on number of orders because he can buy something from my upsell page and it would make him 2nd time buyer, but it's actually new customer to which I want send related content.On the other hand, if person comes back to me after 30 days and buys again, he is 2nd time buyer, but not same as the person above.How can I segment those two types of buyers so they can recieve related message from me?Thank you in advance

1
P
Klaviyo Employee
3 years ago
CKeast
Contributor IV
CKeastContributor IV
asked in Integrations and Reviews
WooCommerce integration's periodic sync has failed

We got an error message from Klaviyo saying that our WooCommerce integration's periodic sync has failed. Our data from WooCommerce has stopped updating, which means that our flows are not being triggered.Has anyone else experienced this? And what did you do to fix it? Any ideas as to what causes this?(We have contacted Klaviyo support as directed by the error message, but they’ve informed us that they are slow and suggested we ask the Community in the meantime.)

3
jallain
Klaviyo Employee
3 years ago
Tom Farren
Contributor I
Tom FarrenContributor I
asked in Campaigns and Flows
How to send old campaigns to new email subscribers?

Hey all, I’m wondering how I can send old email campaigns to new subscribers? Traditionally, these people wouldn’t receive these campaigns as they were published before they joined, however I’d like to recycle the content and ensure they are receiving this value. Ideally, I’d like this to be in a flow format so they receive an email every week. Is this possible? Let me know if you can help!Thanks, Tom 

1
P
Klaviyo Employee
3 years ago
I
Contributor I
iamprayushContributor I
asked in Campaigns and Flows
How to get the event of a customer action?

I want to subscribe to some particular customer action events. Is there a webhook that I can subscribe to for getting these events on my website’s endpoint. For example, I would like to get notified when a customer abandons their checkout on Shopify app.

1
alison.gori
Klaviyo Employee
3 years ago
E
Contributor I
expertmuslimContributor I
asked in Lists, Segments, and Profiles
I'm facing issues non showing up of shopify product and image when design Browse Abandonment Flows template

I'm facing issues non showing up of shopify product and image when design Browse Abandonment Flows template.. Have successfully link my shopify with my paid klaviyo account and when designing flows template like browse abandonment flowsThats what its show up to me instead of showing up my shopify product Pls i need help and guide on how to fixed it..’ every solution is welcome, thanks alot all

1
P
Klaviyo Employee
3 years ago
E
Contributor I
ElalsoContributor I
asked in Accounts and Settings
Why are my emails taking a long time to load images?

Hola a todxs, Soy nueva en Klaviyo y tengo unas dudas, a ver si alguien me puede ayudar ;) He detectado que los emails que estamos enviando con Klaviyo tardan mucho más en cargar las imagenes, son mucho más lentos. Sabeis cuál puede ser el motivo? Gracias! [Translated by Moderator:  Hi everyone,I'm new to Klaviyo and I have some doubts, let's see if someone can help me ;)I have detected that the emails we are sending with Klaviyo take much longer to load the images, they are much slower. Do you know what the reason could be?Thanks!]

2
cassy.lee
3 years ago
vitbarreto
Problem Solver I
vitbarretoProblem Solver I
asked in Analytics and Deliverability
Dedicated Sending Domain - How do I know the warming period is over?

Hi friends, It’s been almost 3 weeks since I set up a dedicated sending domain. Since then, my flows remained active (avg daily open rate of 50%) and I’ve sent 5 campaings with more than 35% open rate for engaged audiences. How do I know when it’s time to relax a little and send campaings to a broader audience?

1
alison.gori
Klaviyo Employee
3 years ago
M
Contributor I
mshahidContributor I
asked in Campaigns and Flows
Change Number of Wait Days

If I change a wait in a flow from 60 days to 3 days, what happens to the profiles that have already been waiting more than 3 days?

2
M
Contributor I
3 years ago
E
Contributor II
enzo.dellContributor II
asked in Campaigns and Flows
How do I add flow members to a list?

Hi everyone,I’ve set up a lead nurture flow and I’d like to group anyone who has gone through the flow without converting in one list. I was hoping I could add these contacts to a list at the end of my flow or create a segment that shows anyone who has gone through a flow but don’t seem to be able to. Is there a workaround? Thanks,Enzo

2
E
Contributor II
3 years ago
J
Contributor I
johnphysioContributor I
asked in Lists, Segments, and Profiles
DATA TYPE : TEXT & LIST - How and when should I use it?

How and When to use the DATA TYPE: TEXT and LIST?

1
retention
Partner - Platinum
3 years ago
J
Contributor I
JellyBeachContributor I
asked in Campaigns and Flows
How to make sure klaviyo is sending emails?

I've set up klaviyo but when I go incognito I'm never required to add my email to add to cart. Is there something I need to change here?Thank you

1
alison.gori
Klaviyo Employee
3 years ago
J
Contributor I
Jeanette ManceraContributor I
asked in Email Templates and Coupons
Why is my coded footer not replicating properly on other templates?

Hi, My coded footer not replicating properly on other templates. I have done the footer in one template and cloned it but it is not showing properly i.e the font.

3
J
Contributor I
3 years ago
lisaburford
Contributor I
lisaburfordContributor I
posted in Sign-up Forms
Total amount of sign ups for a form doesn't match the total submitted form

Hello! I set up a new form, connected it to the correct list, and placed it on my website. Within a few hours of that, Klaviyo put my account on hold. I saw I had a few form submissions since embedding it on my website. Once my account was reviewed and accepted, I could finally see the actual sign ups on that list. Surprisingly, it was just me on the list – when I had tested the form after my account was accepted. The number of sign ups still had a higher number. Since my account was under review for a short period time and I was driving people to my site, did I lose those sign ups?

2
JustJassy
Contributor I
3 years ago
S
Contributor III
sfmetalworksContributor III
asked in Campaigns and Flows
Why is my segment triggered flow not sending emails?

Hi there!I have set up a flow based on people from our mailing list who have viewed products on our Shopify site. Once they view, they become part of a segment called “Potential Purchasers”. We set up a flow for anyone being added to that group, but no emails have been sent. Would they all be blocked by “smart send” at this stage? If so, shouldn’t they appear as “skipped” at least? Thank you! 

9
M
Klaviyo Employee
3 years ago
J
Problem Solver I
jlytle
asked in Campaigns and Flows
When the discount code available is better than the Discount code in the Flow.

I have an abandoned checkout flow with a discount code incentive of 35% off to finish the order.I just sent out an email with a BOGO offer that you use a seperate discount code to get the 50% off.So it seems these people are going to get an abandoned checkout email with a 35% off code in it when the cart they abandoned had the capability of a 50% discount code depending on what discount code they used. It seems silly to send them an email with a lower discount amount that the order they abandoned.How would you retarget the emails to the people that started from the BOGO discount offer? Would you just change the language in the email to temporarily offer the 50% off instead of the 35% or is there a programmatic way of achieving this ?Many thanks, 

1
J
Problem Solver I
3 years ago
gregorio
Contributor I
gregorioContributor I
asked in Campaigns and Flows
Browse Abandonment Privacy Policy Examples?

I just created my first series of emails for the awesome browse abandonment function.Is there any particular additional language to add to a privacy policy to cover this?Thanks!

3
cassy.lee
3 years ago
I
Contributor I
ilaniContributor I
asked in Campaigns and Flows
Embed link

Hi, I have embedded a link in my email campaign that opens with no problems and is correct in Klaviyo but when I send a test email, the link goes to the webpage and then says invalid, not sure how to make the link open from the email? Thank you!

1
ShaneMulcahy
Contributor I
3 years ago
A
Anonymous
asked in Integrations and Reviews
Zapier + Squarespace

Hi there, I’ve set up Klaviyo/Squarespace integration and I can see that the data is being sent by Zapier. Here is the Data Out response to a recent sign up: message:A confirmation email was sent to Hello@barnfieldcustoms.com since a double opt-in list was selected for this Zap step. Learn more at https://help.klaviyo.com/hc/en-us/articles/115005251108-Overview-of-the-Double-Opt-In-Process However, out of the 6 email signups that I’ve had, only 1 has received the opt-in email. Any ideas what’s going wrong? Thanks,Mark

9
cassy.lee
3 years ago
Terms & ConditionsCookie settings