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10624 Topics
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Contributor I
DBCContributor I
asked in Campaigns and Flows
How can I prevent my emails appearing in the promotions folder?

I’ve noticed my emails are now appearing in the promotions folder in gmail and my open rate has dropped dramatically - is there anything I can do to prevent emails going here?

18223
D
Contributor I
3 years ago
W
Contributor I
WilliamsEllenContributor I
asked in Campaigns and Flows
Welcome Series Flow - not working?

Hi AllWe need help!!We have set up a welcome series flow for our newsletter subscribers but are hitting a few bumps in the road which we cannot seem to resolve!Our Klaviyo account is integrated with shopify and when anyone subscribes to our newsletter via our shopify webpage their email address is automatically shown on our profiles page within Klaviyo which is great.We have set the trigger of our welcome series flow to be activated when people subscribe to the newsletter (list). We could not find a way to automatically direct people who subscribe through our shopify webpage into this Newsletter list in Klaviyo and so have instead had to add them manually. Is there a way around this?The main issue however is that our flow is not working. We have set up everything and the flow is set to live so should be actioning. However when I check the analytics there are no recipients whatsoever?! We only have around  5 subscribers in our Newsletter list at the moment (which is the trigger list for

9403
W
Contributor I
3 years ago
D
Contributor I
DutchiniContributor I
asked in Email Templates and Coupons
Email template / header / link bar disappearing

Hi I have an issue with the header/link bar block,No matter how I set it up, add working/live urls to the link blocks, when I go to preview or send the header/link bar block disappears from the email all together.Any idea why that is or how I can fix it? 

4301
D
Contributor I
3 years ago
B
Contributor I
BellarmineContributor I
asked in Campaigns and Flows
I created a discount coupon, but "Add Codes" isn't showing in the drop down menu

Hi all,I’ve created a discount coupon and now I need to add the codes.  However, when I click on the drop down menu where I can normally see “Add Codes”, it only has options to “View History” and “Delete”.I’m very confused, as when i click on the same drop down menu for any of my previous codes, I see the option to “Add Codes” (as well as view history and delete).  Have I missed a step?

20562
B
Contributor I
3 years ago
R
Contributor I
rachel1990Contributor I
asked in Campaigns and Flows
Birthday flow setup

Hi there.I’ve collected a few birthdays through my Swell Rewards Program. Within customer properties, I can see the loyalty_birthday_date in 2021-05-13 format. However, when I want to start the birthday flow, and I select the “date property” as the trigger, the loyalty_birthday_date does not appear in the dropdown. I know that I can use the swell_birthday event to trigger this, but I want to be able to collect birthdays through a pop-up as well.  Thanks so much.

10103
R
Contributor I
3 years ago
V
Contributor I
Verónica MelladoContributor I
asked in Campaigns and Flows
What happens to users who are queued in an automation email if we edit the email or add a variation or A / B test?

Hi,We have recently started using Klaviyo and we are beginning to familiarize ourselves with automation or flows.We have noticed that when we have an email in an active flow and we edit it, either changing the position of this email for another in the flow or adding a variation, the people who received that email do not go to the next one in the flow. Is it possible that this means that any change in the flow means that the people who started it can no longer receive the following emails after having modified the flow?I attach an example of one of our flows to make it clearer:We have this flow that is activated when someone joins that segment. Approximately 1000 people have received that email and should move on to the second email in the flow.We have edited and added a variation in that first email and if we look at the second email of the flow, we see that only 134 people comply with the conditional split but that none are waiting in the second email of the flow. Is there something w

3241
V
Contributor I
3 years ago
K
Contributor I
KellenLVContributor I
asked in Integrations and Reviews
Restrict Shopify Products From Populating in Replenishment Flow

Is there any way to block certain products from Shopify populating in a replenishment flow?The issue I’m running into is that a customer was able to follow a link to an auto-filled cart with her previous purchases, and one of the products was a free gift-with-purchase that she was able to redeem a second time. The 100% off gift uses the same SKU as the original product, and it’s listed as a product variant that is invisible on the store.Is there a conditional I can add to the block to avoid this issue?

1703
K
Contributor I
3 years ago
R
Contributor IV
rutholdfieldContributor IV
asked in Campaigns and Flows
How to remove a segmented group of people from a flow

Hi,I have created a thank you flow for people who have placed an order.But I don’t want monthly subscribers to be part of this flow. I currently have a segment of my subscribers. How do I add this segment into my flow and ask them not to receive the email?Thanks for your help.Ruth 

13687
R
Contributor IV
3 years ago
S
Contributor I
StinkyLockersContributor I
asked in Sign-up Forms
Signup Form won't delete or go to draft mode

For what reason might I not be able to delete a popup form that I have created? I click on it and select "Delete" but it just freezes.  I exit and edit and try and put to draft but it won't change.FYI I clones the only other popup form and change the parameter to be an exit popup. The original is after 8 second page load. Original form has been working great. No issues. Both are live and sometimes can come up simultaneously. Can that be avoided?Thoughts?James Update: I have logged out and logged in again, cleared my cache and tried again with success. However, if anyone can let me know if there is a way to avoid two popups coming up at once?

2581
S
Contributor I
3 years ago
Z
Contributor I
zach.scheimerContributor I
asked in Integrations and Reviews
Glew + Klaviyo API Integration - Field for Tags

We have integrated Klaviyo and Glew for Analytics using their API integration and I am having trouble finding what table / field has the tags that we use for our email sends. Does anyone have experience with this?

1252
Z
Contributor I
3 years ago
R
Contributor I
rasp2Contributor I
asked in Analytics and Deliverability
Best approach to automate getting segment predictive metrics

We want to automate getting segement predictive metrics (like Total Customer Lifetime Value, Churn Risk Prediction, Average Days Between Orders, Average Order). Right we are manually downloading that data with .csv file. We asked the support for API, and they said for the moment being it is not posible to get that data with an API. Do you have some workaround for us so we can automate it?

1531
R
Contributor I
3 years ago
I
Contributor I
icdevContributor I
asked in Lists, Segments, and Profiles
Getting invalid phone number

I have a phone number +06 14 44 19 11 and when I am trying to add it in the list via API, I am getting not a valid phone number. error I tried removing the space and also removing the leading + symbol, but the issue still persists Please help me in this

6261
I
Contributor I
3 years ago
Z
Contributor I
zeroresContributor I
asked in Analytics and Deliverability
How to get a subtotal on Placed Order metrics having multiple items?

Hello I create an order confirmation email using the placed order metric flow, but upon checking on the available data subtotal data is missing only the subtotal per item is available. Is there another work around on this like adding the subtotal per item? 

3581
Z
Contributor I
3 years ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Lists, Segments, and Profiles
Segmentation when trigger is OPEN EMAIL with specific Subject + flow not start

Hi guys.I’m trying to create a scratch flow when an account enter in my custom segmentation.The definition of segmentation is this:Now, when I send a personalized email and this accounts open the email for some happens the segmentation, for more accounts no.Also, for accounts featured in my segmentation, they will not be present in the flow and therefore no type of flow will start. Why does this happen? Klaviyo indicates that the segmentation fills up based on the actions performed by the accounts.In this case the accounts appear to perform that action.

2001
V
Active Contributor I
3 years ago
W
Contributor II
WillardRDContributor II
asked in Integrations and Reviews
How to Link a Shopify Signup Form to Klaviyo

Hi there, I have two signup forms on my site. One is a Klaviyo pop up sign up form, and one is a Shopify sign up form in the footer. When a customer subscribes via the Shopify signup form, I see a profile created in Klaviyo, but I do not see them sync to the Klaviyo newsletter, as I have it set up:I want all customers who sign up via Shopify to automatically sync to the Klaviyo newsletter. There are a few other blog posts about this, but none of the solutions have worked for me:I have double opt in enabled for Klaviyo and double opt in disabled for Shopify I am using the Debut theme, which is a Shopify free theme, not a third party app theme The problem isn’t that the integration isn’t working. It is working, but the customers coming from the Shopify sign up form are not being added to the newsletter list (only to profiles) I am not migrating anything over from Mailchimp, as that has been the problem for some peopleI’ve looked through so many posts about how to fix this and nothing see

69535
W
Contributor II
3 years ago
S
Contributor I
SalihaContributor I
asked in Lists, Segments, and Profiles
Can't edit Email Confirmation (Double-Opt-In)

Hey everyone,I want to edit the default Email Confirmation for the DOI but somehow I am not able to edit the button and some text areas. I uploaded a screenshot and marked the areas I cannot edit.Can someone help me resolve this issue?Thank you very much in advance.

4032
S
Contributor I
3 years ago
T
Contributor I
twiggpuzzlesContributor I
asked in Sign-up Forms
Sign up form on Shopify only appearing now and then?

Hi there,I am having a problem with my Klaviyo sign up form.Sometimes it is appearing and sometimes not?Some people and can see it and others not?Please can you help me sort this out.I have a shopify theme - Launch?

713
T
Contributor I
3 years ago
MammothHeadwear
Contributor I
MammothHeadwearContributor I
asked in Lists, Segments, and Profiles
Creating new list based on a question from newsletter?

Hello everyone, Im wanting to create a new segment of customers that would be interested in submitting feedback for my store and products. I want to ask everyone if they’d be willing to get emailed polls once in a while. I basically want to ask them stuff like “what size shirt do you wear” and send out an email to them with a link to an advanced poll. Im just not sure my newsletter is the right place to put these polls as people might think its spam. I’d be asking in my newsletter if they would mind being added to a new segment. Hopefully this makes sense.

1241
MammothHeadwear
Contributor I
3 years ago
A
Contributor I
andynContributor I
asked in Sign-up Forms
Is there a way to validate the zip code for a signup form?

Hello, newbie here and I have created my first form and I’m in the process of testing it - so far so good.My question is - is there a way to add additional element validation? For instance a postal / zip code validation, enforcing a minimum number of characters. Thanks, Andy

4011
A
Contributor I
3 years ago
I
Contributor I
infinezaContributor I
asked in Email Templates and Coupons
Body html Liquid syntax error: Unknown tag 'web_view'

Hello there,i hope you can help me with the following, I am getting this error when exporting my email templates within the Shopify notifications. When I copy the klaviyo HTLM link, this error message appears. i will appreciate if someone can help me with that, thank you very much.  

3961
I
Contributor I
3 years ago
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Contributor II
Beppe1000Contributor II
asked in Campaigns and Flows
SPLIT TEST WITH SURVEY

Hello and thank you very much for your attention, I had a rather peculiar question, I don't know if it is possible to do this with klavyio (maybe it can be done via some indirect turnaround).my question is about SPLIT TEST YES/NO.I wanted to do a large sequence of emails for a specific customer segment. But it is very important to understand how to activate this YES/NO split.I have seen through klavyio's metrics what are the conditions to activate the split and they are only those shown in the following link.https://www.klaviyo.com/analytics/metricspersonally i wanted to put a specific interactive survey to activate that specific condition.i try to explain better.I wanted to make them go in the condition YESonly.who opened the email, I wanted to put an interactive poll; for example have you read article X?YES NOwho clicked on the YES buttonYESwent in a whole flow dedicated to the condition YES.INSTEAD THOSE WHO WENT IN THE SPLIT TEST DID NOT.1)Who clicked NO went in the Flow SPLIT TEST

2336
B
Contributor II
3 years ago
J
Active Contributor I
jfcatalanActive Contributor I
asked in Lists, Segments, and Profiles
Is it possible to segment by single and double opt-in?

Hi! Is it possible to see how many people in our database have single- and how many have double opt-in?

2574
J
Active Contributor I
3 years ago
S
Problem Solver I
SDBradfoProblem Solver I
asked in Email Templates and Coupons
Show content based on the day of the week

Hi all I’m looking to show particular content on a weekend on our order confirmation emails. Just a note that we are closed on weekends and will dispatch first thing on Monday. I tried this in a text book condition: event|lookup:'current_weekday' == 'Sunday' but it does not appear to work. Does anybody know why?

3653
S
Problem Solver I
3 years ago
T
Contributor I
tiryoriginalsContributor I
asked in Campaigns and Flows
How can I track when someone leaves a product review?

I’m using the product review/ cross sell flow.  How can I configure this flow to also track or create a customer property that a review was left? I don’t want the customer to do an additonal step after leaving a review. I believe there is a way to add a customer property with a value based on leaving a review.  How do I get klaviyo to know someone left a review?  sort of like the information that is stated in the document called “include ratings links or NPS surveys in an email”  {% update_property_link 'profile_property' 'property_value' 'redirect_link' %}Thank you Patty 

8745
T
Contributor I
3 years ago
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