I hope you are all well.
I am struggling with my feeds!!!!
I have a shopify website connected to Klaviyo.
I created different product feeds with different parameters to test the way they display the product…
None of my feeds displays any product in my email… :(
One of the feed is really easy because it is just a collection feed (not smart collection, no personnal recommandation)
When i put a product block with the manual insertion of product, i can see them perfeclty.
Could you pease help me on that guys please?
I don’t get wy it is not working.
Best answer by Julia.LiMarzi
For anyone else coming across this thread who is troubleshooting their product feeds, there is another possible cause for not seeing products in preview.
If you :
- know you have the correct collection selected
- you are able to see individual product blocks but not product feeds in the preview
- you have products in stock and are not using a third-party app to track your stock
and you’re still not seeing your products load within your product feed, it may be because the product feed hasn’t been associated with the message yet because no messages have been sent.
Try changing the recipient of your campaign to a segment with only you and sending the campaign to see if the blocks load correctly. If you’re editing a flow message and cannot change the trigger, set the message to manual. Try to trigger the flow yourself and find your email under Recipients > Needs Review. Send the message to yourself and open it in your email provider to see if the product feed loaded correctly.
After confirming it has, you can set the flow to live if you wish, and you should be able to see the products load in the product feed when you try to preview your message again in the future.