I have read and followed some other threads on this here in the community but can’t seem to work out why the customer signup from shopify is not syncing to klaviyo.
So my settings and code looks fine to me.
The emails get synced when under shopify integration i do re-import historical data at the bottom but not automatically as it should. What am I missing? Please help!
Best answer by cassy.lee
Can you provide any additional details on what you have already tried? I know you have mentioned looking at other Community posts regarding this subject, but based on what you have shared, I feel like there are some threads that might be able to provide some more clarity to your experience. If you have a free account, you may be running into a Double Opt In issue, similar to the OP of this question:
In particular, there’s a comment in that thread from
Are you using a 3rd party Shopify theme?
If you are using a Shopify 3rd party theme, your theme's default signup forms must also apply the Newsletter tag to new subscribers in order for Klaviyo to automatically sync these subscribers to a Klaviyo list. Contact your theme developer, or if you're comfortable editing your theme's source code, add the following hidden input tag to your form's input group:
<input type="hidden" name="contact[tags]" value="newsletter">
Another post that can also be useful to look over is this one answered by