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Back in stock button not working Shopify Label theme

  • November 29, 2024
  • 1 reply
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Hi there,

I’ve set up this button for years but for the first time it’s not working for one of our clients. We’re using the Label theme  and I’ve added the code as below but nothing is showing up.

 

website

password: chaos

 

Have I completely overlooked something here? The klaviyo widget is toggled on in the editor too.

 

Thanks!

Best answer by ArpitBanjara

Hey ​@EveG 

I am not sure if you theme is paid or free, but klaviyo does not support troubleshooting paid Shopify themes for Back In Stock. You can find the list of themes we support here. I am not sure if things have changed though (this is slightly old info). Its best if you are able to connect with klaviyo chat support to further investigate this.

some articles worth a read

 

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpit

 

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ArpitBanjara
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  • Principal User I
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  • November 29, 2024

Hey ​@EveG 

I am not sure if you theme is paid or free, but klaviyo does not support troubleshooting paid Shopify themes for Back In Stock. You can find the list of themes we support here. I am not sure if things have changed though (this is slightly old info). Its best if you are able to connect with klaviyo chat support to further investigate this.

some articles worth a read

 

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpit