Hi,
I had the ‘Active on Site’, ‘Viewed Product’, and “Add to Cart” events working on my client’s previous Shopify theme. Now, they’ve changed their theme, and nothing is working anymore.
I know I don’t need to uninstall and reinstall Klaviyo, but how do I get it working again?
Hi
If your client changed settings including theme on shopify it's possible they could have affected the Klaviyo. In order to troubleshoot the integration I would recommend going through the respective workflows to enable each of these integration features. By going through this guide step by step you can find a missing item that your client may have changed or removed. I hope this helps!
~Chloe
Thanks
Fortunately, I managed to get it all working.
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