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Klaviyo adresses added to Google Tag Manager admins


federico.vitale
Problem Solver I
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Hi all!

One question as per the topic: I’ve noticed that in my GTM account I have several Klaviyo email addresses in the users (I’ve added none), some of them even as administrators. Is this normal? Can I delete these users?

Thanks in advance for any contribution!

 

Best answer by jasonb

Are those support reps that work at Klaviyo?

Im assuming they received access to complete a task that required admin level access. If that’s the case and the task is complete then you can assume its ok to revoke access or delete.

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  • Problem Solver II
  • 7 replies
  • Answer
  • July 16, 2024

Are those support reps that work at Klaviyo?

Im assuming they received access to complete a task that required admin level access. If that’s the case and the task is complete then you can assume its ok to revoke access or delete.


federico.vitale
Problem Solver I
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jasonb wrote:

Are those support reps that work at Klaviyo?

Im assuming they received access to complete a task that required admin level access. If that’s the case and the task is complete then you can assume its ok to revoke access or delete.

I honestly have no clue. I’ve never engaged with anyone from Klaviyo support that required access to my GTM account (especially not on an admin level).

What I can tell you is that they look legit (real names with proper profile pics), I hid the names for privacy.


chloe.strange
Community Manager
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  • Community Manager
  • 429 replies
  • August 16, 2024

Hi @federico.vitale

I wanted to follow up with you to see if this is still an issue so I can dig into this with you. 

~Chloe


federico.vitale
Problem Solver I
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  • Author
  • Problem Solver I
  • 12 replies
  • August 19, 2024

Hi @chloe.strange!

Thank you for getting in touch!

I still see all those contacts in the Google Tag Admins, and I’m still not sure whether to remove them or not, I’d prefer not to brick the tag…

On a related note, I also noticed that in the Google Ads account there is an admin called “Klaviyo 960-312-1052”, but I guess this has been added by the native integration.

Thanks

Federico