I’m trying to set up the abandoned cart flows for my client but have encountered an issue where none of the on-site tracking is working. I'm unsure if this is because the website is currently password-protected (pre-launch) or if it’s due to the absence of a cookie banner.

Here’s what I’ve done so far:

• Checked the Shopify-Klaviyo integration, and everything seemed fine with no errors. However, I re-integrated Shopify to ensure nothing was broken.
• Enabled anonymous visitor tracking.
• Verified that Klaviyo's on-site tracking app setting is enabled in the Shopify live theme.
• Noticed that the ‘active on site’ metric reports “no data available”.
• Accessed the site via the Klaviyo email link to ensure my profile is cookied and also visited the store in incognito mode, using ?utm_email=example@gmail.com to test.

For the “added to cart” trigger, I’ve tested two methods, including the class method as described here: https://help.klaviyo.com/hc/en-us/articles/115001396711

Here’s the button class code I found via the Inspect function:

<button type="submit" name="add" data-add-to-cart="" class="btn btn--full add-to-cart btn--secondary">
      <span data-add-to-cart-text="" data-default-text="Add to cart">
        Add to cart
      </span>
    </button>

And the liquid snippet I added to a ‘default product’ in the Shopify theme:

<script type="text/javascript">

var _learnq = _learnq || a];

  var classname = document.getElementsByClassName("btn btn--full add-to-cart btn--secondary");

var addToCart = function() {

_learnq.push(r'track', 'Added to Cart', item]);

}; for (var i = 0; i < classname.length; i++) {

classname i].addEventListener('click', addToCart, false);

}

</script>

At this point, I’m running out of options and time to make this work. There’s absolutely no site data being reported in Klaviyo. Could you please help?