HI team,

I just installed the new Reviews app and I’m really disappointed. The default links that point the customer to a review are not a good user experience. Currently when a customer clicks on the link, it takes them to the “review” section of the product page. The customer then has to click on “write a review” to complete. That extra step is really bad. What should happen is the link in the email should take the customer directly to the review landing page, where they can click the number of stars, enter some comments and hit submit. Please fix this!

What about other integrations like Woocommerce and Shopware, will they also get reviews integration? If yes, when?

Thank you David 

Hi there!

I really hope to migrate all my merchants (being a Klaviyo Partner myself) to Klaviyo Reviews as soon as possible, from our point of view, it missed kind of two essentials things :

• integrate with Loyalty programs as SMILE. With Loyalty Lion you can use a Klaviyo Flow webhook action to trigger a reward, but not in smile. Klaviyo is awesomely integrate with Smile, should be not so hard to send them the event!
• integrate with Gorgias to send reviews and questions as tickets to allow answering to them in Gorgias, showing them in the customer information widget. I think is doable with a Klaviyo Flow webhook action and a Gorgias https custom integration, could be great if you share how to do it… we specially like to be able to flag bad reviews in Gorgias and to treat it as a customer service thing, or to automate a thank you reply to a good one :-)

So, the really blocking thing is the SMILE loyalty program today.

Thank you for your attention

Yes, we are looking to join klaviyo and use woocommerce, reviews would seal the deal.

Hello @lollygag,

Welcome to the Klaviyo Community!

I would suggest taking a look at our Understanding Klaviyo reviews pricing Help Center article which breaks down the pricing for the review feature further. 

But your understanding is correct! If you're a new store and don’t yet exceed 50 orders per month, it wouldn’t cost you anything to use the review feature. 

You can also see the chart below outlining the first 6 Klaviyo reviews pricing tiers: 

David

Hi @Taylor Tarpley - could you possibly help. Do you know if there is a way to get a full page on my Shopify store that shows all the Klaviyo reviews I’ve collected thus far? 

Thanks!

Are we able to add a header to our featured reviews carousel? I just moved over from Judge.Me and when adding the Klayvio carousel it doesnʻt give an option to add a header. 

I also would love to be able to take out the photo option for the carousel. Is that an option that could be added in the future?  It gives the option for size photos only. 

Hi all! 

While there has been no update since my colleague David’s reply last month, we will update you all here if there is news on other integration support with Klaviyo reviews.

-Taylor 

Hi, i would like to add a star rating to products on the collection pages, i use the Symmetry Theme (Shopify). Where in the code do i have to put the code snippet in ?

Hi there again @ghostzicht 

If you'd like to add star ratings under a product name on a collection page, you'll need to edit your theme files and add the code snippet below within the product grid. 
 
<div class="klaviyo-star-rating-widget" data-id="{{product.id}}" data-product-title="{{product.title}}" data-product-type="{{product.type}}"></div>
 
 

Hope this helps!

-Taylor

Hi @David To - could you possibly help. Do you know if there is a way to get a full page on my Shopify store that shows all the Klaviyo reviews I’ve collected thus far? 

Thanks!

Hello

I have just started to install the new reviews feature. Unfortunately I have already hit a roadblock as I cannot add a block or section to my default product page as per the instructions. I have a Shopify 2.0 theme. There is no option to do this, can anyone help with this as I would love to get it working! Or where can I access help to install, and not the website instructions as this is getting me nowhere!

Thanks!

When will this be available for non-shopify platforms? We are deciding whether to renew our contract with Yotpo and would like to consolidate our services with Klaviyo if possible. But if non-shopify platform support is many months or years away, we will have to look elsewhere.

Hi, I am having major issues with the review integration an this is making me strongly consider moving to another platform ( and very possibly all email activity as well to keep everything in one place). My issues are as follows:

1. Even though customers with email addresses and names associated have active profiles in our system, the “author” names that are automatically generated are not consistent or correct. some is part of their email, some have a lowercase letter for their last name initial
    
2. when in the carousel format, how is it possible to see the entire text in the review? Ideally, it should be a pop up to the one full text with media of just that review, but we aren’t getting that or anything else. Its only acting like a link to the product. 
    
3. There is no option to have the product listed in the carousel format. Possible to add?
    
4. lack of support!!!!!!! We even went to an “office hours” session and all they could merely do was suggest we contact support. However, because we are a very small business just launching, and passed 60 days after creating (Not actually using!!!) the account there is zero support available outside of community forms….. the 60 days of support should be, at minimum, from the time activity starts in the account since many people get their systems up long before they are ready to get going.  (the entire lack of support is asinine - don't you WANT people to be successful who are small businesses and have yet to upgrade their account but would very possibly in the near future??? Otherwise this is a clear reason to drop and switch to a different platform) The lack of support has resulted in a very unprofessional roll out of our communications (and reviews!) and we have had to “figure everything out” on our own.

Hi there,

Is the Klaviyo reviews product available via API at all? It seems like the only place I can collect reviews right now is in the shopify store and in the link sent via email or text. What if I want to support reviews in my mobile app? Is there any way to submit reviews collected by a 3rd party to Klaviyo?

Does Reviews only work with Shopify? 

Planning any integrations for other platforms?  Like Maropost/Neto?

Be warned! if your customer is trying to upload images from thier mobile klavio reviews doesnt let you, it comes up with an error saying ‘invalid image file’ As we all know images is key to a succsesful review for most products as this gives potential customers an opportunity to validate thier purchase! If klavio cant allow image uploads direct from a camera roll on an iphone or otherwise (most people would use mobile) then why would i use Klavio reviews? would happily endorseKlavio reviews if there was a fix for this!

So we would really like to use the Product review, but the lack of supported languages is a big upset. We can’t be using this product before it’s available in Danish, and I'm guessing it’s going to take a while. Such a shame. 

I hope it will be easy to transfer reviews from other platform since we will be using them at least in the meantime.   

Hey @taylorlane,

Great question!

Although we don’t have a timeline to share on when Klaviyo’s review feature will be available for non-Shopify platforms, it is certainly something our Product Teams are exploring! 

With such a big product enhancement, you can be sure there will be some announcements surrounding an update to this feature. 

David 

Hey @emorgannn,

The bug from about a month ago was resolved shortly after my last comment. What you’re seeing is actually expected behavior as we mentioned in the How to request reviews from your customers with Klaviyo reviews flows article:

Once the review is submitted, they’ll see a confirmation page with a button directing back to your homepage. Note that generally, first and last name appear in the Display name field, but only the first name and last initial will appear on your site. 

Since customer you’re previewing as has a first and last name listed, they’ll be pulled into the preview to demonstrate how it would look. Even if your customer doesn’t change/update what is pulled in automatically, Klaviyo will only display someone's first name and last initial on the review itself when published. 

It is currently not supported to send review requests to past customers. This is also called out in our Klaviyo reviews data reference Help Center article:

Ready to review events are only triggered for orders placed after you begin using Klaviyo reviews. It is not possible to retroactively populate the Ready to review metric with past orders. 

One solution to this though would be creating a segment to capture customers who’ve previously purchased and sending them a one time campaign requesting them to review. Because this would not be sent out through the reviews flows, your customers would not receive the same experience. However, they should be able to still leave you a review on the product. 

If you haven’t already, I would also encourage you to take a look through some of our resources we offer on reviews. I’ve included a link to our Help Center section which houses all our articles and guides on reviews:

• Getting started with reviews - 5 articles
• Build and use reviews - 11 articles
• Reviews best practices - 3 articles

David

I am also wondering if it is possible to back load people into the review and reward flo?

For example:

1. Email sends to people who have placed an order in the last 3 months requesting a review.
2. If they leave a review, they then enter the flo that sends them a discount for leaving a review. 

Because the reviews are a new thing, I would love to send out a big email to the last 3 months of orders to collect their reviews and then proceed like normal - someone orders, 7 days later they get a request. 

How do I proceed with this? 

Thank you!

@David To 

You mentioned a month ago that the developers were working on the bug to fix reviews showing people’s full name. Is there any update on this? 

When I go to preview the email, it automatically shows their full name. How do I fix this?

Thanks heaps.

Hey @pawsquadau,

Have you consulted a developer on this?

In my experience, this sounds like there may be some code conflict on your site that may be preventing that button from appear. I’ve typically seen this happen if you have some CSS overriding certain aspects of your site - especially if the rest of the Klaviyo review widget is displaying without issues. 

If you need an introduction to a developer, I would encourage you to reach out to some of our wonderful Klaviyo Partners through our Klaviyo Partners Directory. 

David