Just tried this again on a desktop and having the same issue! see image of mobile upload error. Is it because the image is too large? would seem crazy as pretty much this is how everyone would upload a review so by doing this Klavio are cutting out a huge conversion tool. 

One of my customers is having this issue too. What are the image size & file types required? Please have a more detailed error message so the customer can modify their file!

Hi @clerrmerr,

Is this still occurring? I can do some investigating on my end if it is. 

~Chloe

@chloe.strange yes, I believe it is still an issue. I worked out with that customer by asking her to upload a png rather than a jpeg and to try to reduce the file size. She was able to upload the image in the end but it would be helpful if Klaviyo could tell customers what file attributes uploads need to have.

@clerrmerr, 

Thanks for the update - I have shared this feedback and will update this thread when there’s an update. 

~Chloe