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The metric Placed Order is time stamped the time when a customer is doing a purchase, but it takes longer to record this and send back to Klaviyo. Around 4-12 hours. See screenshots.

 

In the abandoned cart flow, I have set a time delay of 1 hour after starting the checkout. Because the Placed Order has a delay of more then 1 hour to record in Klaviyo, customers get an Abandoned Cart flow. I don’t want this to happen. 

 

How can I fasten the process so that the metric is being recorded immediately in Klaviyo? Backend is Shopware 6.

 

Hi @nynketomorrowmen11!

May I ask which e-commerce platform you’re integrated with?

 

- Brian


Hi @nynketomorrowmen11!

May I ask which e-commerce platform you’re integrated with?

 

- Brian


Backend is Shopware 6


Yes, backend is Shopware 6! 


Can you help me @Brian Turcotte ?


Hi @nynketomorrowmen11!

My apologies for the delay! I have created a Support ticket on your behalf, as this is issue is specific to your account, and they will be able to assist with higher account-level access.

 

Best,

Brian


Hi ​@nynketomorrowmen11 - did you solve the issue you were having with the placed order event delays by any chance? Our account has been seeing the same issue and no luck resolving it as of yet!


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