Hi all — I’ve been banging my head against this wall for a bit and would appreciate a sanity check:
Background:
I am sending custom event called “Theme sale” to a profile -- these events happened in the past, before the profile was created. I am setting a custom date for the event. This is working and I can see the events in the profile timeline.
(Fwiw I’m pushing this data via api rev 2024-06-15)
Issue:
The profile’s “Metrics” UI does not accurately reflect/aggregate the event data.
I’m having a tough time figuring out why. It seems like maybe if the event occurred before the profile is created, then the data won’t aggregate correctly. But I’m not sure that’s the actual issue.
Any ideas? Is this a bug? Or am I missing something silly?
Examples:
In the screenshots below, you can see I should have 5 all-time “Theme sale” events and 4 within last 30 days -- this is not reflected on the profile “Metrics” UI. But you can see the data is properly in the metric’s data/chart itself.
Any help greatly appreciated!
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/64c8bd82-2ac6-4361-b746-724c20d321dd.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/1a545e82-c29a-42d2-a2f4-2fabb4530d43.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/020d40f9-53b5-4f89-aed4-39603f81ce42.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/5ecdda9c-b639-4711-9e25-9f73150d5cf4.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/de7715e1-bbd4-4da1-bdf7-b190c3fa9a8e.png)