Hey everyone,
I’m looking to integrate with Helpsout (it’s a help desk/support system). All of our emails basically come through this portal for customer service. I’d like to integrate it so that we can have a more well rounded view of our customers from the Klaviyo side.
My hesitation is that I don’t want all the emails coming in to be counted as active. As you can imagine, we get lots of emails through the help desk (including spam ones) that I want to keep to a minimum on the impact on our overall email count in Klaviyo.
I thought about creating a flow after a coversation was closed that after a certain period of time would suppress the profile via api (maybe if they haven’t placed an order or something like that). Does that sound unreasonable or like a good idea?
Thanks for all your input!
Recommendation For Helpscout Integration
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