Request without error, no data in metrics

Hey @Maxbuzz

Sadly I can’t see them in profiles.

In metrics, in API filter I see them:

But “Ordered Product” and “Placed Order” are empty.

In profile I can only see other 4 metrics - “Active on Site”, “Added to Cart”, “Started Checkout” and “Viewed Product” and they are filled with data.

I already checked structure, requests, responses. I compared my requests to new Klaviyo version and don’t see any differences.

If it can help - I have free / trial version of Klaviyo. Maybe this version has limits.

Regards,

Peter.

@Maxbuzz 

Hey, thanks for your answers, but I think it’s other type of problem.

I added metrics in profile, but I still need to get backend data from my application and put it into Klaviyo. As you can see my “Ordered Product” and “Placed Order” values equals 0, but in my app logs I don’t have any errors, only empty response.

Regards,

Peter.

Hello @kaila.lawrence 

It’s custom integration, I tried to change requests but nothing happened. Klaviyo always returns empty response, without any error code, error message, anything. If I don’t see any errors I can’t debug application and adjust it to current API version.

Please, I need to finish before Klaviyo disable old versions.

@Kim Strauch 

Requests and responses in PHP are below, it’s “Placed Order” and “Ordered Product”.

It’s version berfore they are parsed to JSON using json_encode($data, JSON_UNESCAPED_UNICODE);

I changed urls, emails and ids because don’t want them to be public, used curl to send requests. Private API Key is correct.

If you need all headers (with hidden key) I can also send them, but it’s only 4 lines - content type, accept, revision and api key.

2024-06-18 08:46:42 array (
  'address' => 'https://a.klaviyo.com/api/events/',
  'request' => 
  array (
    'data' => 
    array (
      'type' => 'event',
      'attributes' => 
      array (
        'properties' => 
        array (
          'OrderId' => '361',
          'Categories' => 
          array (
            0 => 'DLA JEŹDŹCA',
          ),
          'ItemNames' => 
          array (
            0 => 'Koszulka FP JUSTINE AIRY biał-nieb',
          ),
          'Brands' => 
          array (
            0 => 'FAIR PLAY',
          ),
          'Items' => 
          array (
            0 => 
            array (
              'ProductID' => '21802',
              'SKU' => '03231.biał-nieb 0503',
              'ProductName' => 'Koszulka FP JUSTINE AIRY biał-nieb',
              'Quantity' => 1,
              'ItemPrice' => 38.560000000000002,
              'RowTotal' => 38.560000000000002,
              'ProductURL' => 'https://XXXXXXXXXXXXXXXXX/p/1/21802/koszulka-fp-justine-airy-bial-nieb--dla-jezdzca.html',
              'ImageURL' => 'https://XXXXXXXXXXXXXXXXX/templates/images/thumb/26728/500/500/pl/0/templates/images/products/26728/738-03231-bial-nieb-0503_0.jpg',
              'Categories' => 
              array (
                0 => 'DLA JEŹDŹCA',
              ),
              'Brand' => 'FAIR PLAY',
            ),
          ),
          'BillingAddress' => 
          array (
            'FirstName' => 'test',
            'LastName' => 'test',
            'Address1' => 'test 1',
            'City' => 'test',
            'CountryCode' => 'PL',
            'Zip' => '00-003',
          ),
          'ShippingAddress' => 
          array (
            'Address1' => 'test 1',
          ),
        ),
        'time' => '2024-06-18T08:46:41+02:00',
        'value' => 53.560000000000002,
        'value_currency' => 'PLN',
        'unique_id' => 'XXXXXXXXXXXXXXXXX',
        'metric' => 
        array (
          'data' => 
          array (
            'type' => 'metric',
            'attributes' => 
            array (
              'name' => 'Placed Order',
            ),
          ),
        ),
        'profile' => 
        array (
          'data' => 
          array (
            'type' => 'profile',
            'id' => 'XXXXXXXXXXXXXXXXX',
            'attributes' => 
            array (
              'email' => 'XXXXXXXXXXXXXXXXX',
            ),
          ),
        ),
      ),
    ),
  ),
  'response' => '',
  'response status' => 202,
  'error' => '',
  'errno' => 0,
)

----------------------------------------------------

2024-06-18 08:46:42 array (
  'address' => 'https://a.klaviyo.com/api/events/',
  'request' => 
  array (
    'data' => 
    array (
      'type' => 'event',
      'attributes' => 
      array (
        'properties' => 
        array (
          'OrderId' => '361',
          'ProductId' => '21802',
          'SKU' => '03231.biał-nieb 0503',
          'ProductName' => 'Koszulka FP JUSTINE AIRY biał-nieb',
          'Quantity' => 1,
          'ProductURL' => 'https://XXXXXXXXXXXXXXXXX/p/1/21802/koszulka-fp-justine-airy-bial-nieb--dla-jezdzca.html',
          'ImageURL' => 'https://XXXXXXXXXXXXXXXXX/templates/images/thumb/26728/500/500/pl/0/templates/images/products/26728/738-03231-bial-nieb-0503_0.jpg',
          'Categories' => 
          array (
            0 => 'DLA JEŹDŹCA',
          ),
          'ProductBrand' => 'FAIR PLAY',
        ),
        'time' => '2024-06-18T08:46:42+02:00',
        'value' => 38.560000000000002,
        'value_currency' => 'PLN',
        'unique_id' => 'XXXXXXXXXXXXXXXXX',
        'metric' => 
        array (
          'data' => 
          array (
            'type' => 'metric',
            'attributes' => 
            array (
              'name' => 'Ordered Product',
            ),
          ),
        ),
        'profile' => 
        array (
          'data' => 
          array (
            'type' => 'profile',
            'id' => 'XXXXXXXXXXXXXXXXX',
            'attributes' => 
            array (
              'email' => 'XXXXXXXXXXXXXXXXX',
            ),
          ),
        ),
      ),
    ),
  ),
  'response' => '',
  'response status' => 202,
  'error' => '',
  'errno' => 0,
)

@Kim Strauch thanks for your answer, I will check the differences.

My public key: WigTYB

@Kim Strauch

I’m very thankful for your help, now events are correct and I can see them in panel. ID in profile part was my problem.