Hello, I have been in touch with Support about this but they have been no help at all. I have been running a lead ad for the past week on Facebook that connects to an instant form. I can confirm that our Klaviyo integration is set up correctly and all seems to be working on either end. The issue is however, When a person submits their information via the lead form, they are not automatically subscribed to email marketing in the linked Klaviyo list.
When I manually import them, I can see that Klaviyo is aware of their opting in via the form, but hasn’t done anything with this information. For reference, my lead ad does have the requisite privacy disclosure, terms and conditions etc.
We simply can’t run any more lead generation ads across any platform until we know that this can be resolved, as manually importing is not a solution
Thank you in advance!
