Hi :)

I’m trying to integrate Klaviyo and WooCommerce. I have a non-woocomerce.com installation (just a standalone Wordpress with WooCommerce installed as a plugin), I am not sure if having a woocommerce.com is a necessity.

I did not create any API keys either, I simply followed the steps in the guide ( https://help.klaviyo.com/hc/en-us/articles/115005255808 )

It fails at the end with the error “Unable to access API with provided credentials”. The troubleshooting guide said I have customizations in place, but this is a clean install of WordPress so I doubt I have any of that.

Which API is Klaviyo trying to connect to? An API on the wordpress website?

Looking at other similar issues, I see fields with a Key+Secret (here for example: 

 ) but I guess this is old setup?

Thank you

Simon