Hi @Jdub,
Thanks for your reply.
Is it only the “Started Checkout” metric that is not being recorded? If the issue is occurring for other metics, can you let me know which other ones?
If it is only “Started Checkout” -- this metric is controlled via the WooCommerce plug-in. If you are using other plug-ins, these could be interfering with the Woo plug-in. To test, I recommend disabling any other plug-in you’re using and try logging another “Started Checkout” event. Additionally, I assume you are using the default Woo checkout and not a 3rd party checkout tool? If you are using a 3rd party checkout tool, that could be another reason why this event is not being recorded. Additionally, I recommend double checking your site that you have our onsite javascript installed on your page:
<script async src='//static.klaviyo.com/onsite/js/klaviyo.js?company_id=ACCOUNT_ID'></script>
Finally, can you verify that you only have one ecommerce integration integrated with your Klaviyo site? When multiple ecommerce integrations are active, the event may be recorded for ecommerce integration A but not ecommerce integration B and vice versa. You should only have one ecommerce integration active with your Klaviyo account at all times.
I hope this helps.