Hi 
Click on Support on the top right corner

Click on Live Chat
 

A popup will appear and you will have to type your question and then connect to chat representative

Please note that - you will only be able to connect to support if you have a paid Klaviyo account.

Thanks and Regards,
Arpit Banjara (Flowium)

Hi @Suz_zanne ,

Welcome to the Community! You can Submit a request to the Klaviyo Support Team in order to get assistance with your urgent matter if chat is not available to you. 

Hope this helps!

-- Ashley Ismailovski