Hello.
I have a following setup in my Klaviyo account:
There is a list of profiles and a segment based on that list with some filters. A script runs once every few days and add some profiles to the list and then schedules a campaign based on the segment. The campaign is set to determine recipients at the schedule time.
When a script runs for two consecutive days, it sometimes happens that some users added on day 1 receive also campaign on day 2, although the definition of the segment should filter them out.
Looking at the docs on segment updating (https://help.klaviyo.com/hc/en-us/articles/115005233488) I guess it’s possible that the segment was not updated in time. So here are my questions:
- Am I right to assume that the segment is not updated automatically on the capaign schedule time? Can it cause some “out of date” users to receive second email?
- Is there a way in the API to force the segment to update?
- If I set the campaign to determine recipients on the sent time, will it force the segment to update then?
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