Since migrating from CM we’ve had people complaining on a fairly consistent basis that they’re receiving emails despite unsubscribing.
The latest person has ‘Accepts Marketing’ set to false and Klaviyo states ‘never subscribed’ - can we search a sent campaign for a specific recipient and if so, how?
Also, this aspect to the Shopify integration is frankly baffling for something so important. We HATE finding out that we’re disrespecting our customer’s wishes like this.
If an account in Shopify has marketing turned-off, why doesn’t Klaviyo honour this?
Any help would be much appreciated.
P.S. Sorry, I tried to change the title to make it more relevant but it’s locked.
Best answer by bluesnapperView original