@wagandwonder  Hi Karissa! Great to meet you and thank you for being a part of our Klaviyo Community! 

I’m sorry to hear that you’re experiencing some difficulties with the Shopify/Klaviyo integration - please don’t pull your hair out! Let’s try and break this down into a few steps here… 

To start, when using the Klaviyo sign-up forms, double opt-in is a default setting. If you are using a Klaviyo signup form, customers will double opt in through Klaviyo, and if you are using Shopify, customers will double opt in through Shopify. You can disable double opt-in from Klaviyo by upgrading to a paid account; simply reach out to us here if you’d like to do that. On the Shopify side, you can disable Double Opt in by going to your Shopify account in Settings > Notifications, scroll down to Email Marketing, and untick the double opt-in option.​ (As shown in the screenshot below.)
 

If you have customers opting into a form on Shopify, you can follow the instructions in this guide to redirect to a Klaviyo list: Redirecting a Custom Form to Klaviyo

Additionally, I see that the Wag and Wonder page is not launched publicly yet and is password protected. I would recommend taking a look at this article on how to get your subscribers added to a list from a password protected landing page. 

Take a look and see if any of these updates help you pass subscribers into your appropriate list. If you’re doing another test, I recommend testing with a “new” email, for example youremailhere@email.com and add a "+test" so that its “youremailhere+test @email.com” - this way, Shopify wont reference a previously stored email address. 

Regarding the tracking portion - when you say it’s working intermittently, do you mean that specifically, sometimes Active on Site is appearing but not always? It’s possible that if you’re testing the Add to Cart feature, it’s not showing your activity because the Added to Cart event is only tracked for users previously cookied by Klaviyo. Can you provide some more details on how the Viewed Product tracking isn’t working for you? I know you mentioned that you were following all of the setting up guides, but just to confirm, I want to make sure that you’ve also added all of the Viewed Product snippet to all of your product pages? You can find the details for this exact step here. 

Thanks Karissa! 
-Cassy 

Hello,

I'm expecting a similar problem. I spend the whole day setting up different flows, and now I can't get the opt-in settings to work nicely. I'm using Shopify and have the double opt-in activated.

My goal is: If someone signs up for my Newsletter he should get 1 email to confirm the registration, and then the welcome series should start.

My settings:

Klaviyo integration page:

• Activated "Subscribe customers who Accept Marketing to a Klaviyo list. " 
• Activated "Automatically add Klaviyo onsite javascript (recommended)”

I also integrated the code snipped from "Setup Web Tracking" to the product.liquid.

But currently, I'm getting two opt-in confirmation emails.

• Sign-up for a newsletter on my shop
• One Email from Shopify to confirm sign-up for Newsletter
• I click confirm and get after this one Email from Klaviyo to confirm sign-up for Newsletter.
• I confirm again, and now the "Welcome Series" flow starts

I don't have enough experience to include a Klaviyo sign-up form on my theme (Debutify) as it has the newsletter sign-up integrated with different ways, and I'm scared to mess it up. 

My questions:

• So if I understand correctly, there is no way to disable the Klaviyo opt-in email if I'm not going for a paid plan? 
• I tried to disable "Subscribe customers who Accept Marketing to a Klaviyo list.", but then the profile is only imported into Klaviyo but not added to the Newsletter list.
• If the profile is not added to a list when customers sign up for a newsletter, can other Flows (e.g., abandoned cart) still work?

Thank you!

blue

@bluecat Hi Blue, 

Sorry for the delay in getting back to you on your questions above. 
1. Single Opt-in is a Paid plan feature, so in order to disable Double Opt-in, you would have to upgrade the account. 
2. I may recommend that if you are hesitant to create a Klaviyo signup form on your Debutify theme, perhaps the other best alternative is to import the subscribers. Another post in the Community talks a little more about this. 
3. Even if a profile is not added to your subscribed list, other properties can still trigger a flow: 
 

You can see more specific examples of Flows in this Create a New Flow section of the Getting Started with Flows guide.

Hope that’s helpful! 
-Cass.