Hello!
I am trying to delete a couple of test profiles from my account, but it will not let me delete for some reason.
Steps Taken:
1- Navigate to the profile that I want to delete, and select it
2 - In the top right corner of the Klaviyo Interface, select Profile Actions > Delete Profile
Expected results: Profile is no longer in profiles list
Actual results: Profile is still showing in the list.
Has anyone else experienced this?
Thank you so much!
+30
Hey
I’m getting the same issue. I’ve tried clearing cache and cookies, and then deleting again after logging into an incognito window. The profile I’m trying to delete is still showing.
This is particularly inconvenient because I’m trying to test the free account on 250 records before rolling out with our wider database. I didn’t realise that the 250 limit would include the test record for myself though; I’ve uploaded 250 records and now have a total of 251 including myself, so need to delete one before it will let me send a campaign.
Not working for me, too. To be clear, I cleared my cache and cookies.
+30
I’m sorry to hear this all! Support will be the best equipped to help you now to investigate closer what’s going on. https://www.klaviyo.com/support
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