![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/e41c7c50-038c-4a8a-b201-3890266dba00.png)
Hi,
For this client of mine, they have 76k customers on Shopify (customers who have given email consent), but on Klaviyo, I can only see 33k active profiles.
Can I know how this mismatch usually happens?
Also, let me know if, in this case, I can export the 76k customers from Shopify and upload them into Klaviyo.
And if I do, can I know how to do it properly?
Any help would be appreciated! Thanks