Replies posted by Francisco Johannes Yung

4 Replies

stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in Klaviyo AI

Introducing Klaviyo AI

Hi, are these features still rolling out? I am a paid user and I do not seem to have Forms display optimization.

4725
tonystanhope
Partner
1 month ago
F
Contributor II
Francisco Johannes YungContributor II
asked in Campaigns and Flows

Can Klaviyo scrape for keywords in Customer's Message Cards on Shopify

Hey @alex.hong Thanks for answering my question! Noted on that :(  Could you provide more instruction on creating a custom Placed Order metric? I know how to use a flow to tag customers, but am unsure how to create this custom metric. This is the section I’m not clear about: @Brian Turcotte you would likely have to create a custom Placed Order metric that includes an additional string property containing the message. Then, you could use a flow that’s triggered by the Placed Order event, and a trigger filter to find messages that contain “birthday”. Here’s the format for the suggested Placed Order metric:Placed OrderIf you check under the “properties” header in that Placed Order metric, you’ll see the following fields, like Brands, Categories, ProductNames:"properties": { "OrderId": "1234567890", "Categories": ["Fiction", "Classics", "Children"], "ItemNames": ["Winnie the Pooh", "A Tale of Two Cities"], "Brands": ["Kids Books",

6
alex.hong
1 year ago
F
Contributor II
Francisco Johannes YungContributor II
asked in Campaigns and Flows

Can Klaviyo scrape for keywords in Customer's Message Cards on Shopify

Hey Brian, Not too sure if this is what you were talking about in the first step (what I asked about in the last reply.) However, I’ve found something on my user’s Placed Order Activity Details. In this screenshot, I can find the order note (labelled “note”)  in the Activity Details, under the “extra” section.   Seeing as this data is already in Klaviyo’s system, do I still need to do the first step you mentioned above? Oddly, I’m not able to find this property anywhere else and am not able to use it in flows as yet.Is there any way that I can make that user property/info usable, so I can filter through it for the specific keywords?

6
alex.hong
1 year ago
F
Contributor II
Francisco Johannes YungContributor II
asked in Campaigns and Flows

Can Klaviyo scrape for keywords in Customer's Message Cards on Shopify

Hi @Francisco Johannes Yung and welcome to the Community!   This is a cool idea! It’s potentially possible, but in order to do it, you would likely have to create a custom Placed Order metric that includes an additional string property containing the message. Then, you could use a flow that’s triggered by the Placed Order event, and a trigger filter to find messages that contain “birthday”. Here’s the format for the suggested Placed Order metric: Placed Order If you check under the “properties” header in that Placed Order metric, you’ll see the following fields, like Brands, Categories, ProductNames: "properties": { "OrderId": "1234567890", "Categories": ["Fiction", "Classics", "Children"], "ItemNames": ["Winnie the Pooh", "A Tale of Two Cities"], "Brands": ["Kids Books", "Harcourt Classics"], "DiscountCode": "Free Shipping", "DiscountValue": 5, "Items": [{ "

6
alex.hong
1 year ago

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