Replies posted by Jen S.

3 Replies

Jen S.
Problem Solver I
Jen S.Problem Solver I
asked in Integrations and Reviews

Okendo reviews CSV file not uploading

I tried a different browser (Chrome) and that worked!

2
David To
Klaviyo Employee
8 months ago
Jen S.
Problem Solver I
Jen S.Problem Solver I
asked in Sign-up Forms

Opt-In email formatting help

Hi @Jen S. Thanks for posting in the Klaviyo community! Wondering if, when you updated the brand colors, you accidentally reverted back to old formatting within the form? You can adjust colors and formatting individually within each block, but also as a whole for the form. There are also different styling options for what shows on mobile vs desktop.  Here’s some more information from Klaviyo about styling forms: https://help.klaviyo.com/hc/en-us/articles/4413537049883-Understanding-styles-for-a-sign-up-form#color-and-spacing-options6   Hope this helps.  Katherine Hi Katherine, thank you for replying!The first step I took was to update the brand colors/logo.Then, when I realized the consent pages did not automatically update (like the email flow templates do) I understood that the brand colors would only appear in new forms and not existing ones in use. So, I deleted my two sign-up forms (one embedded, one flyout) and reset the consent pages to default. However, when I reopened the con

5
Taylor Tarpley
Community Manager
1 year ago
Jen S.
Problem Solver I
Jen S.Problem Solver I
asked in Sign-up Forms

Opt-In email formatting help

Hi @Jen S., Thanks for being a part of our community! I’m sorry for the change to formatting that you’re seeing. Can you confirm which inbox this email was received into? From Outlook 2007 onwards, Microsoft stopped using Internet Explorer to render emails and instead opted to use Microsoft Word as its rendering engine. This creates a less than ideal environment for email marketers and developers who use HTML. Unfortunately, this is not an issue within Klaviyo, but across the Email Service Provider industry. We outline the issue in more detail in the following Help Center Article: My Email Looks Different When Viewed in Microsoft Outlook.  In order to optimize your emails for Outlook and other inboxes, we recommend using a tool like Litmus or Email on Acid to test your messages on various devices and inboxes. I hope this helps! ~Chloe  Hi Chloe,Thank you for replying! I was using Apple Mail. I logged into my account in Safari browser and the formatting looked much better. Any issues w

5
Taylor Tarpley
Community Manager
1 year ago

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