Replies posted by isabelyap

2 Replies

max77
Problem Solver II
max77Problem Solver II
posted in Show & Tell

New Customer Profile UI Feedback

Hi Steph and Max,Thank you very much for the feedback here! Part of the goal of the redesign was to move to a more standardized system of visuals within the app (you may have noticed other pages getting updated too), but the profile page is a unique challenge because no other page has the same density of information.We’re continuing to monitor the feedback and iterate. Specifically, we’re planning additional updates to the activity log to try to show more details at once. We’re also looking to return access to the clicked link via the action menu. You might have seen some changes already—it looks a bit different than what Max posted in the first comment—but the additional changes will take some time, so we appreciate the patience! We look forward to providing more usability updates.

8
I
Klaviyo Employee
9 months ago
max77
Problem Solver II
max77Problem Solver II
posted in Show & Tell

New Customer Profile UI Feedback

Thank you Max for this post! Isabel from the Klaviyo product team here. We’ve been monitoring feedback on the new page and connecting with users to get more insights. Part of the underlying reason to make the change was to move to a more modern front-end language that makes updates easier, so we’ll be making more improvements over time.We’re working on a way to show more events on the Activity log, and give it more priority on the page. Stay tuned.The wider spacing on the page is more visible on certain screen sizes than others (ex. on a 13” MacBook Pro at full size the Activity Log and Details are right next to each other), but we’re looking for ways to make the elements more evenly distributed for larger screens.As for the ordering of the sections, as you may have guessed, different users have different priorities (ex. some care more about custom properties, metrics, coupons etc). Subscription/Consent data has its placement since “Is this user consented to email/SMS?” is the most com

8
I
Klaviyo Employee
9 months ago

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