Replies posted by flonomao

7 Replies

C
Active Contributor I
chris141331Active Contributor I
asked in Analytics and Deliverability

t-online.de bounces november 2021

Hey there,I have to agree with @Roland:It’s really frustrating that there is no proper roadmap to fix this issue.You were even in direct contact with T-Online and did not find a solution together for your customers.Don’t get me wrong, Klaviyo is probably the best e-mail marketing tool on the market currently, but this is really forcing us to look for alternatives.We want to stay with Klaviyo! Help us! 

7
chloe.strange
Community Manager
2 years ago
F
Contributor I
FIRE-FOODContributor I
asked in Analytics and Deliverability

Bounces t-online.de

Hey @cassy.lee and @Roland, we have implemented a dedicated sending IP and did everything that’s mentioned in the guide but t-online mails still bounce. Not sure if we made a mistake or if it’s simply not doing the trick.Is it possible to double-check our set-up now from Klaviyo side?BestFlo

37
chloe.strange
Community Manager
2 years ago
F
Contributor I
FIRE-FOODContributor I
asked in Analytics and Deliverability

Bounces t-online.de

Hi @Roland,  First, we really appreciate your patience as we spent the last few days learning more about T-online.de and how their new restrictions impact our customers. Second, thank you for sharing your concerns around Klaviyo’s urgency around the matter, and the success in the German market. We understand how T-online’s changes on requiring senders to have full domain alignment can create friction for our customers, and we’re hopeful that the guidelines we have created will help our customers navigate these changes more effectively.  To clarify for others that might be new to the current T-online.de experience: their new restriction is a global change that was made this past February, which impacts all senders using shared IPs (a common practice across ESPs).   + @flonomao @FIRE-FOOD for visibility into this topic... Our team has put together this guide to Meeting the T-online.de Inbox Placement Requirements, which addresses how Klaviyo customers can meet the requirements that T-o

37
chloe.strange
Community Manager
2 years ago
F
Contributor I
FIRE-FOODContributor I
asked in Analytics and Deliverability

Bounces t-online.de

Hey @Roland, no news yet on my end. 

37
chloe.strange
Community Manager
2 years ago
F
Contributor I
FIRE-FOODContributor I
asked in Analytics and Deliverability

Bounces t-online.de

We have the exact same issue. Let me know once you find a solution @FIRE-FOOD !

37
chloe.strange
Community Manager
2 years ago
L
Contributor I
letter-poetryContributor I
asked in Lists, Segments, and Profiles

Shopify Newsletter Subscribers are not syncing to Klaviyo List

Hey @mike.hoang,thanks for the quick answer. I just found this in the Klaviyo help center: On the other hand, if someone is added to your newsletter list by clicking the "Subscribe to Newsletter" box upon checkout, they will not get queued up for your welcome series flow.This is a default setting for checkouts because typically a welcome series is designed for new customers/visitors. Someone could check this email subscription box for the first time during their 100th purchase, which would mean it might not be appropriate for this person to get queued up for your welcome series. If you would like us to adjust this setting for your account, please contact our Success Team.So there seems to be a way. I’ll get in touch with the success team to discuss this. 

6
F
Contributor IV
3 years ago
L
Contributor I
letter-poetryContributor I
asked in Lists, Segments, and Profiles

Shopify Newsletter Subscribers are not syncing to Klaviyo List

Hey @mike.hoang, I’m also facing an issue with users that opt-in during the checkout.What should happen is that checking the box during checkout should trigger a DOI mail and after confirming the DOI they should be added to the Newsletter list. The custom properties get set correctly but how do I get Klaviyo to send out that DOI mail?Looking forward to some guidance.  BestFlorian

6
F
Contributor IV
3 years ago

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