Replies posted by shane.mitchell

6 Replies

S
Contributor III
shane.mitchellContributor III
asked in Email Templates and Coupons

Support for multiple currencies in Catalog for promoted products

Thanks! But how you show dynamic abandoned cart with prices in customers selected currency?  On the frontend we when we are sending product tracking data to Klaviyo we send the customer displayed price and currency symbol, these field values are then used to populate the abandoned basket template, this way it always matches the customers selected currency.

7
S
Contributor III
1 month ago
S
Contributor III
shane.mitchellContributor III
asked in Email Templates and Coupons

Support for multiple currencies in Catalog for promoted products

Hi Alex, thank you for the insightful response. For every product event we submit the currency and price in Euro (our default) and the customers chosen currency and price in separate fields, so in flows that are triggered by events (e.g. Abandoned basket chasing) we can use the customerCurencyPrice field to display the appropriate price in the email, this works great and means that customers receive their abandoned basket email with prices and currency matching the ones they used on the site. However, we are struggling in the area of marketing campaign flows/templates e.g. our Marketing team would like to create 4 Halloween themed campaigns for EUR, GBP, USD and CAD customers using the built-in Product Block to add products for promotion to the email and have it display the correct currency and price for the target market. The built-in Product Block uses the price field and I don’t see any way to conditionally get it to use a different price field from the catalog (e.g. priceInU

7
S
Contributor III
1 month ago
S
Contributor III
shane.mitchellContributor III
asked in Email Templates and Coupons

Support for multiple currencies in Catalog for promoted products

Hi Alex,thank you for the insightful response. For every product event we submit the currency and price in Euro (our default) and the customers chosen currency and price in separate fields, so in flows that are triggered by events (e.g. Abandoned basket chasing) we can use the customerCurencyPrice field to display the appropriate price in the email, this works great and means that customers receive their abandoned basket email with prices and currency matching the ones they used on the site.However, we are struggling in the area of marketing campaign flows/templates e.g. our Marketing team would like to create 4 Halloween themed campaigns for EUR, GBP, USD and CAD customers using the built-in Product Block to add products for promotion to the email and have it display the correct currency and price for the target market. The built-in Product Block uses the price field and I don’t see any way to conditionally get it to use a different price field from the catalog (e.g. priceInUSD). They

7
S
Contributor III
1 month ago
S
Contributor III
shane.mitchellContributor III
posted in Lists, Segments, and Profiles

Unsubscribed non-suppressed users maxing out our account limit, should all be suppressed?

Hi,using transactional emails to build the List Clean segment is working really well, thank you for that. I am concerned about the upcoming Mail Privacy Protection features in iOS 15 and MacOS Monterey, if these features mean that a lot of iOS and Mac users are not firing email open and click events then I can’t reliably check their engagement for the List Clean segment. I know some niche email clients already block these tracking events but the Apple update will affect a large portion of our userbase.Thank you,Shane Mitchell

8
T
Contributor I
2 years ago
S
Contributor III
shane.mitchellContributor III
posted in Lists, Segments, and Profiles

Unsubscribed non-suppressed users maxing out our account limit, should all be suppressed?

Hi Dov, I’m still a little confused, we don’t send Klaviyo emails of any kind to users that have not subscribed to our Newsletter as they have not given permission to receive email, so I don’t see how we can use engagement as a metric for the List Clean of the 500,000 active non-subscribed users. The 500,000 are users who visited our site and performed some action where they provided their email address (e.g. login, checkout ..) but they have not opted-in to receive email.It looks like the best approach will be to use Klaviyo for transactional emails and then use the engagement data from these email interactions to perform a list clean. Shane

8
T
Contributor I
2 years ago
S
Contributor III
shane.mitchellContributor III
posted in Lists, Segments, and Profiles

Unsubscribed non-suppressed users maxing out our account limit, should all be suppressed?

Hi Dov, thank you for the detailed explanation, that helps with maintaining the list of subscribed active users based on engagement, however the majority of our active users are not subscribed as we track every visitor to our site in Klaviyo and only subscribe them if they submit the form on our newsletter subscription page. I don’t want to suppress these active/non-subscribed accounts as they may decide to subscribe in the future, and of course I can’t use email engagement as a list cleaning metric as they are not subscribed to any email lists. We currently have about 500,000 active accounts that are not subscribed, and 85,000 active accounts that are subscribed and receiving campaign emails, so clearly the active not-subscribed accounts are the main issue and the reason we are exceeding our max limit. Shane

8
T
Contributor I
2 years ago

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