Replies posted by Catalin

5 Replies

C
Contributor III
CatalinContributor III
posted in SMS

Please stop deleting SMS conversations for merged accounts

@kaila.lawrence Thanks. DM sent.

4
C
Contributor III
1 month ago
C
Contributor III
CatalinContributor III
posted in SMS

Please stop deleting SMS conversations for merged accounts

Sorry to bring up an old topic, but as it seems the issue is still present to this day. Conversations for profiles that Klaviyo merges automatically are still deleted and we can’t get in touch with that person unless they send another SMS.This is very frustrating for both us and the client and in some cases results in us losing money because we can’t follow up with that person.I reported this issue again today and I was informed that the original ticket I made several months ago is still pending without any real progress on it. This is very disappointing.

4
C
Contributor III
1 month ago
C
Contributor III
CatalinContributor III
posted in Lists, Segments, and Profiles

Feature Request: Segment Creation/Editing Screen Missing Features

@ebusiness pros thanks for pitching in! Since I’m a new member of the community I really didn’t know who should I tag. I’ll try to be more active in the community so I can get a better grip of who’s who and what’s what.@David To that sounds great. Yes, cloning a segment works as an initial step, but if you’re cloning a fairly complex segment, the issues I described in the main post of this thread still are a pain to deal with.I appreciate reading the topic and sending any valuable info to the product team. If it isn’t too much of a hassle, can you please tell me if there are any lists and segments updates that are coming up and might improve even slightly the issues I described?Is there a way to take a look at what’s coming up on Klaviyo related to lists and segments?Thanks again to both of you for replying. Have a great weekend!

9
ebusiness pros
Partner - Silver
9 months ago
C
Contributor III
CatalinContributor III
posted in Lists, Segments, and Profiles

Feature Request: Segment Creation/Editing Screen Missing Features

It’s been almost 1 week since the last reply, is there something I need to do to get an official reply? Is this something that is better discussed over support chat?The thing is that I had several chats with support on various topics, I also asked about some improvements using that communication channel, I was told I would be emailed if they would pick up feature request or not, but never got an email about a feature request.

9
ebusiness pros
Partner - Silver
9 months ago
C
Contributor III
CatalinContributor III
posted in Lists, Segments, and Profiles

Feature Request: Segment Creation/Editing Screen Missing Features

Hi Gabrielle,Having a draft on paper is exactly what I’ve done… the first time. But now most of my segments are following the same template. The issue is the large amount of definitions and filters and the need for repetitive work. These are different for each segment while the path is somewhat the same.Thank you for your input, it’s something that I do when creating new types of segments. It will be interesting to see if they actually implement a drag and drop feature for segments since the segments creation page starts lagging after you add 4-5 definitions with multiple filters.

9
ebusiness pros
Partner - Silver
9 months ago

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