Replies posted by mrjoemorgan

4 Replies

M
Contributor I
mrjoemorganContributor I
asked in Campaigns and Flows

Welcome Offer Email with Discount Code

Hey @Dov Thanks again for your reply.Screenshot below of the coupon setup. The coupon did not expire, and I did the test within 10 minutes of each other.So whilst the “Don’t show again after submit form or Go to URL action” does work if the user is on the same machine + browser, in my test I did it in a different browser and was able to sign up 5 minutes later with the same email address and get a new codes/coupons.If the coupon/code is assigned to the profile, using an email address, why is there not an option for it says “only 1 code per email?” I was using automizely before, and they have this option. They also have the option to email the SAME code to the email address, which is another thing I cannot work out how to do with Klaviyo. The only reason I moved away from automizely was the ability to have more control over the design of the emails. I think a call with someone from the customer support team would be ideal, as this is not making any sense. Everyone claims that Klaviyo is

6
M
Contributor I
1 year ago
M
Contributor I
mrjoemorganContributor I
asked in Campaigns and Flows

Welcome Offer Email with Discount Code

Hey @DovThanks again for your reply. So I only have one discount campaign right now, its called “First Order Discount” under the Sign-up Forms section.Attached are the screenshots of the settings. The issue is, if someone removes cookies, does it on their phone, the “Don’t show again after submit form or Go to URL action” will not work.Honestly I am GOBSMACKED that the very basic functionality around coupons, to say: “IF email address already in system OR already used coupon, do not give new coupon OR share old coupon code if not used” Every other platform I have used, takes this approach. Like, why aren’t Klaviyo including that feature? Its like a car without a steering wheel, its just dumbThanks again for your helpJoe  

6
M
Contributor I
1 year ago
M
Contributor I
mrjoemorganContributor I
asked in Campaigns and Flows

Welcome Offer Email with Discount Code

Hey Dov,Thank you for your reply.So I just did a test. I signed up using the form and got my 20% discount code, used it on a purchase and checked out. Order confirmed. 20% discount.I then went back, and signed up AGAIN using the same email address, got a NEW discount code, used it on a purchase and checked out. Order confirmed. 20% discount.At the moment, people can use the same email address over and over again to get unlimited 20% discount coupons. Surely there is a function / setting to say: “IF email address already in system OR already used coupon, do not give new coupon OR share old coupon code if not used” ThanksJoe   

6
M
Contributor I
1 year ago
J
Contributor I
jessContributor I
asked in Sign-up Forms

"Already Subscribed" message

I am very surprised by this very basic functionality. I was using Automizely before and its WAY more intuitive and smarter from a flow perspective. But their HTML email designed sucked, so I moved to Klaviyo as everyone raves about them. I don’t understand why there isn’t a a flow template created by Klaviyo for “New user discount sign-up” Show pop-up to known “new” customers (anyone who isn't signed in, or cookied to have made an order) - It seems like this is possible?  Verify the email address hasn’t already been used - This is pretty basic, but not possible, why? Success screen with unique discount code + auto added to card - This is possible Email the new user with welcome email and discount code - I can't see how this is done? When I try and create a new flow, I cant select email form sign up, not can I add in a discount code (and make sure its the same code) - any ideas how I do this? 

9
M
Contributor I
1 year ago

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