Replies posted by KCC

2 Replies

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KCCContributor I

asked in Campaigns and Flows

Customer Flow when they purchase specific product

Hi Akers, thanks for the reply! Yeah so the reason for doing separate emails/flow is purely to tell the customers that the printed product will be fulfilled separately. Maybe I’m over engineering this & I could just add something along the lines of ‘If you have ordered one of our printed items this will be shipped separately’ to the current post purchase flow? The product page on shopify will also include this information

1 year ago

KCCContributor I

asked in Campaigns and Flows

Creating a flow for specific shopify collection & one/first purchase

Hi Alex, Thanks so much thats really helpful. What I have created so far is a Segment with the definition of - Ordered Product at least once in the last 60 days where Collections contains Christmas Decorations(I’ve kept the date in to make sure that its only capturing people from this year. So i’m thinking what I have created is a Metric and Date flow & people can re-enter. Instead of of ‘at least once’ should I change this to less than 2 & then they cant enter the flow for a second time if they buy again? UPDATE - i had a read through the document and it states ‘Contacts can only receive a segment-triggered flow once’ so i think i’m good with the definition ive setup

1 year ago

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